Remote Technical Support Advocate I

Boldr Impact; Philippines; Hybrid; PHP 330,000 - 450,000; Full time

Job summary

Boldr Impact is seeking a proactive Technical Support Advocate to provide hands-on troubleshooting and clear explanations for our products. The role focuses on delivering high-quality client support to customers, partners, and colleagues in a fast-paced environment.

The ideal candidate demonstrates empathy, professionalism, and the ability to work with a global team while aligning with Boldr's values of curiosity, authenticity, and dynamism. US business hours and weekend flexibility are required.

Qualifications

• 2 years of technical support experience (including user-facing end) preferred.
• Knowledge of how web-based and mobile apps work.

Responsibilities

• Install, troubleshoot, and configure hardware and software for users.
• Resolve tickets and troubleshoot technical/process issues to maintain productivity.
• Consult with users to determine hardware/software needs and explain technical concepts clearly.
• Train users on new software via tutorials, manuals, and digital guides.
• Document updates and maintain system capabilities.
• Support team members to ensure program success.

Skills

Analytical thinking

Attention to detail

Customer focus

English fluency

Tools

Web and mobile app knowledge

Job description

Boldr Impact is seeking a proactive Technical Support Advocate to provide hands-on troubleshooting and clear explanations for our products. The role focuses on delivering high-quality client support to customers, partners, and colleagues in a fast-paced environment.

The ideal candidate demonstrates empathy, professionalism, and the ability to work with a global team while aligning with Boldr's values of curiosity, authenticity, and dynamism. US business hours and weekend flexibility are required.