Technical Services Manager — Global IT Operations

Ocean Technologies Group; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Ocean Technologies Group seeks a Technical Services Manager in the Philippines to lead the global Technical Services team delivering technical support, service (order fulfilment), and software deployments. The role focuses on planning, coordinating daily operations, and coaching engineers to ensure service levels.

You will manage SLAs, KPIs and customer escalations in a fast-paced maritime-technology environment, with a strong emphasis on leadership and continuous improvement.

Qualifications

• 5+ years of progressive experience in Technical Support, Service Delivery, Technical Operations, Professional Services, Software Deployments, or similar customer-facing technical environments, including people leadership experience.
• Demonstrated experience leading teams in Technical Support, Service Delivery, and Software Deployments.
• Strong understanding of SLAs, KPIs, and incident management in a global, 24x7 environment.

Responsibilities

• Manage the day-to-day operation of the Technical Services team.
• Plan, prioritize, and coordinate daily workloads to meet objectives.
• Monitor workload distribution, resource allocation, and team utilisation.
• Lead investigations into operational incidents and customer escalations.
• Prepare operational reports and dashboards using Salesforce, Excel, Power BI.

Skills

Leadership

Operational management

Performance management

People coaching

Customer escalations

Project planning

Capacity planning

English communication

ITIL knowledge

Maritime/software domain

Tools

Salesforce

Power BI

Asana

Excel

Confluence

Job description

Ocean Technologies Group seeks a Technical Services Manager in the Philippines to lead the global Technical Services team delivering technical support, service (order fulfilment), and software deployments. The role focuses on planning, coordinating daily operations, and coaching engineers to ensure service levels.

You will manage SLAs, KPIs and customer escalations in a fast-paced maritime-technology environment, with a strong emphasis on leadership and continuous improvement.