TECHNICAL SERVICES ENGINEER (BIM | VDC)

Viatechnik Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Viatechnik Inc. in the Philippines seeks a Technical Services Engineer (BIM/VDC) to provide expert-level support, training, and implementation for BIM/VDC tools and workflows across projects.

You will diagnose issues, create training materials, document best practices, and help deploy new workflows, bridging operations with engineering and IT to ensure smooth adoption of digital engineering. This role emphasizes cross-functional liaison, knowledge management, and continuous improvement through

Qualifications

• Experience implementing BIM/VDC workflows.
• Ability to design and deliver user training.
• Strong documentation and knowledge-base development skills.

Responsibilities

• Diagnose and resolve BIM/VDC issues, model coordination, and automation scripts.
• Maintain troubleshooting logs and escalate complex issues to vendors or internal teams.
• Respond promptly to project team inquiries and coordinate with stakeholders.
• Collaborate with operations, engineering, and IT to define requirements and translate them into BIM/VDC solutions.
• Design and deliver structured training sessions, workshops, and product demonstrations.
• Document best practices, SOPs, and knowledge-base content for future use.
• Assist in planning, testing, and deployment of new BIM/VDC tools and upgrades.
• Stay informed on BIM/VDC trends and participate in vendor demos and awareness programs.

Skills

BIM

BIM/VDC

Troubleshooting

Training delivery

Documentation

Cross-functional

Job description

Technical Services Engineer (BIM|VDC) provides expert-level support, training, and implementation servicesfor BIM/VDC tools and workflows. This role bridges technical expertise with operational needs, ensuring seamless adoption of digital engineering practices across teams and projects.

2.1 TECHNICAL SUPPORT AND TROUBLESHOOTING

• 2.10 Diagnose and resolve issues related to BIM/VDC software, model coordination, data interoperability, and automation scripts.
• 2.11 Maintain a troubleshooting log and elevate complex issues to software vendors or internal development teams when necessary.
• 2.12 Respond promptly to support inquiries from project teams, operations associates, and internal stakeholders.

2.2 CROSS-FUNCTIONAL LIAISON

• 2.21 Collaborate with operations, engineering, and IT teams to understand project-specific requirements.
• 2.22 Translate operational needs into tailored BIM/VDC solutions, workflows, and tool configurations.
• 2.23 Participate in coordination meetings to align technical services with project goals.

2.3 TRAINING AND ENABLEMENT

• 2.31 Design and deliver structured training sessions, workshops, and product demonstrations.
• 2.32 Develop user guides, micro-learning modules.
• 2.33 Track training completion and gather feedback to improve future sessions.

2.4 DOCUMENTATION & KNOWLEDGE MANAGEMENT

• 2.41 Prepare detailed reports on support cases, resolutions, and lessons learned.
• 2.42 Contribute to the internal knowledge base with SOPs, FAQs, and troubleshooting guides.
• 2.43 Document best practices and workflow enhancements for continuous improvement.

2.5 NEW WORKFLOW IMPLEMENTATION

• 2.51 Assist in planning, testing, and deploying new BIM/VDC tools, services, and upgrades.
• 2.52 Conduct pilot programs and sandbox testing to validate new workflows.

2.6 INDUSTRY AWARENESS & INNOVATION

• 2.61 Stay informed on emerging technologies, software updates, and industry trends in BIM/VDC.
• 2.62 Attend webinars, conferences, and vendor demos to scout new capabilities.
• 2.63 Recommend innovative solutions and process improvements aligned with organization’s strategy.