Technical Services Assistant Manager

JLL; Taguig; In loco; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Jones Lang LaSalle Incorporated is seeking a facilities/engineering leader to support workplace operations on client sites in the Philippines. The role focuses on transforming the Workplace Team of the future, stepping in for the Technical Services Manager when needed, and driving reliable technical service delivery.

You will oversee engineering/technical service contracts, ensure SOPs are applied, and collaborate with client teams to meet SLAs and KPIs while maintaining safety and operational

Mansioni

• Transforming to the Workplace Team of the future
• Resolve technical problems to enhance occupant experience
• Manage Technicians proactively
• Develop and implement building procedures and SOPs
• Ensure safety, risk and compliance with statutory regulations
• Coordinate with Building Managers and client teams on project issues
• Deliver service contracts with SLAs and KPIs

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

MAJOR RESPONSIBILITIES

• Transforming to the Workplace Team of the future
• Shift in charge in the absence of the Technical Services Manager
• Resolve technical problem in a timely manner to enhance Occupant Experience
• Escalate technical issues where required
• Commitment to deliver the best level of service every time through attention detail
• Identify opportunities to improve technical service delivery to benefit the workplace
• Trusted partner to deliver all GRE requirements aligned to GRE OE codes
• Strive for Continuous Improvement implementation
• Manage the Technicians proactively
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Functional operational control to deliver excellence every time
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Implement and manage the change control process
• Be able to resolve problems and improve operations

Client/Stakeholder Management (in support of the Technical Services Manager)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Communicate effectively with Clients and vendors at the ground level to create customer delight
• Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

• Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

• Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
• Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation
• Co-ordinate with Building Managers & the Business Units on Project issues
• Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
• Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
• Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
• Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
• Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
• Contribute to the Monthly Management Report
• To provide the coaching/mentoring for Technicians, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
• Prepare thought through risk assessments for self-delivery
• Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Ensure service deliverables meet SLAs and KPIs
• When necessary raise risks to Workplace Experience Site Lead for further investigation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Escalate reoccurring problem and possible solutions to Engineering and Workplace team
• Located on site at the client offices
• Mobile as required to cover multiple sites
• Managing all technical service contracts, inc