Technical Helpdesk Analyst - Cantonese

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed by 회사

Job summary

J-K Network Services group. Pasig, Philippines, is seeking a customer service professional fluent in Cantonese with conversational English to join our BPO team.

The role involves assisting customers with bookings, refunds, and inquiries, and requires excellent phone etiquette and solid computer skills. We offer a hybrid work setup (3 days onsite, 2 days work-from-home), provided equipment, HMO, insurance, PTO credits monthly, sick/vacation leave, and 10% night differential.

Qualifications

• Proficient in Cantonese and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor's graduates.
• Open to Foreign Nationals with permanent visa.
• Excellent phone etiquette with strong communication skills.
• Proficient in computers and navigating the web.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing, delayed, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints and coordinate with internal teams for resolution.
• Respond to inquiries about bookings, promos, and reservations via email/chat.
• Ensure requests are handled promptly and reservations/cancellations are managed.

Skills

Cantonese proficiency

Conversational English

Customer service

BPO experience

Phone etiquette

MS Office / Internet

Website navigation

Education

High school / undergrad / bachelor

Tools

MS Office

Internet

Job description

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Company Industry: BPO Company
Work Location: Pasig
Work Schedule: Shifting Schedule
Salary: Php 130,000
Work Set-up: Hybrid Set-Up (3x onsite, 2x work from home)

BENEFITS:

• Provided work equipment
• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment