Helpdesk Coordinator - Cantonese

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed

Job summary

J-K Network Services group. in Pasig is seeking a Cantonese-speaking customer service professional on a shifting schedule with a hybrid setup (3 days onsite, 2 days work-from-home).

You will assist customers with bookings, refunds, and inquiries, and collaborate with internal teams to resolve issues, while maintaining strong communication and service standards.

Qualifications

• Proficient in Cantonese and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any courses.
• Open to foreign nationals with a permanent visa.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication.
• Proficient in computers (MS Office, Internet).

Responsibilities

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers; coordinating with internal teams for escalation.
• Respond to inquiries about bookings, promos, and reservations via email and chat.
• Ensure requests are handled in a timely manner; manage reservations/cancellations.

Skills

Cantonese proficiency

Conversational English

Excellent phone etiquette

Strong verbal and written skills

Education

High school / Undergraduate / Bachelor's degree

Tools

MS Office

Job description

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Company Industry: BPO Company
Work Location: Pasig
Work Schedule: Shifting Schedule
Salary: Php 130,000
Work Set-up: Hybrid Set-Up (3x onsite, 2x work from home)

BENEFITS:

• Provided work equipment
• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment