Bilingual It Support Specialist- Cantonese

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed by company

Job summary

J-K Network Services group in Pasig offers a hybrid work arrangement with a salary of Php 130,000. The role requires Cantonese proficiency and conversational English, with open education level requirements (high school to bachelor’s degree).

Prior experience in customer service or BPO is advantageous. Responsibilities include handling ticket purchases, refunds, and inquiries via email/chat, resolving billing issues, and coordinating with internal teams for timely resolutions.

Qualifications

• Proficient in Cantonese and conversational English.
• Open to high school graduates, undergraduates and Bachelor’s graduates in any course.
• Experience in customer service and BPO is a plus.

Responsibilities

• Assist customers with ticket purchases, transfers and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation.

Skills

Cantonese Proficiency

English Proficiency (conversational)

Customer Service

Education

High school diploma or equivalent

Undergraduate

Bachelor’s graduate

Tools

MS Office

Job description

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Company Industry: BPO Company
Work Location: Pasig
Work Schedule: Shifting Schedule
Salary: Php 130,000
Work Set-up: Hybrid Set-Up (3x onsite, 2x work from home)

BENEFITS:

• Provided work equipment
• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment