Technical Help Desk

Philippine Global Communications, Inc.; Pasig; On-site; PHP 223,000 - 335,000; Full time

Job summary

Philippine Global Communications, Inc. is seeking a technically skilled Customer Support Specialist to assist customers by addressing inquiries, requests, and complaints about all services.

You will monitor networks, document outages, and ensure timely resolutions with clear communication to customers. The role requires a BS IT/ ECE/ CpE or related technical degree, strong communication skills, willingness to work shifting schedules, and a readiness to support restoration efforts with field

Qualifications

• Must be a graduate of BS IT, BS ECE, CpE or any technical related course.
• Good communication skills, both oral and written.
• Preferably with telecommunication experience but not required.
• Experience in customer service under technical support account is a plus.
• Willing to work in a shifting schedule.
• Fresh graduates are encouraged to apply.

Responsibilities

• Answers telephone inquiries, requests and complaints on all services.
• Monitor and troubleshoot client networks; document, resolve and close outages and communicate resolutions.
• Maintain DOBS System and trouble ticketing log.
• Prepare equipment for restoration.
• Coordinate with last mile contractor and field operations for restoration.
• Follow up on pending outage reports.
• Handle restoration and ticketing for special projects.

Skills

Communication skills

Technical knowledge

Customer service

Willing to work shifts

Fresh graduates welcome

Education

BS IT / BS ECE / CpE or related technical course

Job description

Duties and Responsibilities

• Answers telephone inquiries, requests and complaints on all services.

• Responsible for monitoring and troubleshooting clients network and ensured that all outages and problems were properly documented, resolved and closed out, which includes ensuring that the customer been contacted with a resolution.

• Maintain DOBS System particularly in trouble ticketing log.

• Equipment preparation needed for the restoration.

• Coordination with last mile contractor and field operation for the restoration activity.

• Follow-up all pending outage reports forwarded to concerned sections.

• Handle restoration/ ticketing for special projects.

Job Qualifications

• Must a graduate of BS IT, BS ECE, CpE or any technical related course.

• Good communication skills, both oral and written.

• Preferably with telecommunication experience but not required.

• Experience in Customer Service under Technical Support account is a plus.

• Willing to work in a shifting schedule.

• Fresh graduates are encouraged to apply.