Technical Customer Service (GC MS)

SGS & Co; Muntinlupa; Hybrid; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Hybrid work model

Benefits platform

Campus for learning options

Multinational environment

Job summary

SGS is seeking a Data Reviewer in the laboratory domain to manage end-to-end data processing, ensure quality and accuracy of reports, and uphold ISO17025 standards. The role includes reviewing data, coordinating with customers, and maintaining lab integrity.

The ideal candidate has a chemistry background, 2+ years of data processing experience, and strong English communication skills. Initial onsite work for 3 months, followed by a hybrid work arrangement.

Qualifications

• Bachelor of Science in Chemistry or related field.
• Minimum 2 years of data processing experience including LIMS.
• Experience with data review of lab results.
• Knowledge of ISO17025 and quality control requirements.
• Strong English communication skills.
• On-site for 3 months, then hybrid work setup.

Responsibilities

• Manage the entire order processing workflow (sample receipt, test planning, ordering, testing, invoicing).
• Perform secondary or upper-level reviews of laboratory data and reporting.
• Ensure accuracy and integrity of lab results and final reports.
• Adhere to ISO17025 and SGS lab standards; maintain quality control.
• Coordinate with internal and external customers and meet deadlines.

Skills

Communication

Excel skills

MS Office

SAP knowledge

Analytical mindset

English (B2/C1)

Education

BSc Chemistry

Tools

LIMS

Job description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Manage projects, being responsible for the entire order processing workflow (e.g., sample receipt inspection, test planning, order controlling, test monitoring, and invoicing).
• Performs secondary or upper level review of laboratory data calculations, integrations and interpretations, quality control checks, laboratory Information Management Systems (LIMS) entries, and other data management functions as required.
• Performs secondary or upper level review, as needed, surrounding third party subcontract laboratory data entered into the LIMS for reporting.
• Responsible for recognizing and correcting errors in lab results committed throughout the analysis process and approving for final reporting.
• Responsible for high quality and integrity of release of reports prior sending to customers.
• Understand the methods and technologies utilized and understand lab certifications quality control requirements to ensure they are all met prior to reporting.
• Advise our national and international external and internal customers
• Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.
• Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensures work area in GBS is kept clean and presentable at all times.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS QHSE and HR policies and procedures.

Qualifications

• Minimum Bachelor of Science degree (Chemistry preferred) from an internationally accredited institution
• A minimum of 2 years’ prior experience with data processing (equivalent to Data Validator), including experience with LIMS and processing of data for methods to be assigned for review as Data Reviewer.
• Prior experience with Data Review of lab results
• Experience with headspace, gas chromatography, FID, mass spectrometry, possibly thermodesorption, environmental simulation, weathering tests, and fracture mechanics, as well as advanced knowledge of VOC/FOG analysis, is preferred
• Hands-on lab experience or training with actual or related methods to be reviewed
• Demonstrated commitment to data quality and operational excellence

• Excellent written and verbal communication skills in English language (B2 or C1 level)
• In-depth knowledge on quality requirements based on ISO17025 and country certifications
• Analytical instrumentation knowledge, particularly chromatography and mass spectrometry
• Strong MS Excel skills and MS Office programs
• SAP knowledge is an advantage
• Communicative and able to explain complex processes in a simple way
• Flexible and have a quick grasp of new tasks
• Can manage several processes in parallel while maintaining an overview.
• For working set up: 3 months onsite, transitioning to a hybrid setup thereafter.

Additional Information

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• Flexible schedule and hybrid model.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

Join Us:At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.