Technical Customer Service

HS Hiring Solutions Inc; Muntinlupa; On-site; PHP 360,000 - 480,000; Full time

Job summary

HS Hiring Solutions Inc. seeks a data validation and laboratory data reviewer to oversee the order processing workflow from sample receipt, test planning, and invoicing, with mandatory data review of lab results.

The role requires 2+ years in data processing and proficiency with LIMS, GC/MS methods, and ISO17025 quality standards. Strong English communication and ability to manage multiple processes are essential.

Qualifications

• Bachelor of Science degree (Chemistry preferred) from an internationally accredited institution.
• 2+ years’ experience with data processing and data review in a laboratory setting.

Responsibilities

• Manage projects and oversee the entire order processing workflow from sample receipt to invoicing.
• Perform secondary/upper-level review of laboratory data calculations, QC checks and LIMS entries.
• Review third-party subcontract laboratory data within the LIMS for reporting.
• Identify and correct errors in lab results and approve final reporting.
• Ensure reports are released with high quality and data integrity.
• Ensure compliance with ISO17025 and applicable lab standards before reporting.
• Advise internal and external customers (national and international).
• Monitor deadlines and notify Lab Manager if turnaround times cannot be met.
• Maintain lab methods and QC procedures per ISO17025 and lab standards.
• Support with additional duties for departmental goals or training.

Skills

Data processing

Data review

English communication

Quality assurance

Education

BSc Chemistry

Tools

LIMS

MS Excel

MS Office

SAP

Job description

Job description

• Manage projects, being responsible for the entire order processing workflow (e.g., sample receipt inspection, test planning, order controlling, test monitoring, and invoicing).


• Performs secondary or upper level review of laboratory data calculations, integrations and interpretations, quality control checks, laboratory Information Management Systems (LIMS) entries, and other data management functions as required.


• Performs secondary or upper level review, as needed, surrounding third party subcontract laboratory data entered into the LIMS for reporting.


• Responsible for recognizing and correcting errors in lab results committed throughout the analysis process and approving for final reporting.


• Responsible for high quality and integrity of release of reports prior sending to customers.


• Understand the methods and technologies utilized and understand lab certifications quality control requirements to ensure they are all met prior to reporting.


• Advise our national and international external and internal customers


• Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.


• Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned lab standards where applicable.


• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

Qualifications

• Minimum Bachelor of Science degree (Chemistry preferred) from an internationally accredited institution


• A minimum of 2 years’ prior experience with data processing (equivalent to Data Validator), including experience with LIMS and processing of data for methods to be assigned for review as Data Reviewer.


• Prior experience with Data Review of lab results


• Experience with headspace, gas chromatography, FID, mass spectrometry, possibly thermodesorption, environmental simulation, weathering tests, and fracture mechanics, as well as advanced knowledge of VOC/FOG analysis, is preferred


• Hands-on lab experience or training with actual or related methods to be reviewed


• Demonstrated commitment to data quality and operational excellence


• Excellent written and verbal communication skills in English language (B2 or C1 level)


• In-depth knowledge on quality requirements based on ISO17025 and country certifications


• Analytical instrumentation knowledge, particularly chromatography and mass spectrometry


• Strong MS Excel skills and MS Office programs


• SAP knowledge is an advantage


• Communicative and able to explain complex processes in a simple way


• Flexible and have a quick grasp of new tasks


• Can manage several processes in parallel while maintaining an overview.