Technical Architect for AI, Integrations & Cloud

Concentrix Catalyst; Quezon City; On-site; PHP 1,500,000 - 2,700,000; Full time

Job summary

Concentrix Catalyst is seeking a hands‑on Mid‑Level Technical Architect to design, document, and guide implementations of enterprise solutions across contact‑center platforms, conversational AI, voicebots, chatbots, and data migration.

The role bridges business stakeholders, clients, developers, infrastructure, security, vendors, and project delivery teams, requiring strong architecture fundamentals and practical capability in integrations, data transformation, and governance.

Qualifications

• Four to seven years of experience in software implementation, systems integration, cloud engineering, solution design, or architecture.
• At least two years of experience performing technical design or solution architecture responsibilities.
• Strong understanding of solution, integration, application, and data architecture.
• Hands-on experience with REST APIs, JSON, webhooks, HTTP methods, status codes, authentication, and API testing tools.
• Working knowledge of OAuth 2.0, API keys, JWT, service accounts, certificates, and role‑based access control.
• Working knowledge of AWS, Microsoft Azure, Google Cloud, or comparable cloud environments.
• Understanding of networking, DNS, firewalls, VPNs, certificates, ports, logging, monitoring, security, and deployment practices.
• Experience working directly with clients, vendors, developers, and project delivery teams.
• Strong technical writing, presentation, communication, analytical, and problem‑solving skills.

Responsibilities

• Translate business and functional requirements into practical, secure, scalable, and supportable technical solutions.
• Design end‑to‑end solution, application, integration, data, security, and deployment architectures.
• Create architecture diagrams, data flows, sequence diagrams, API specifications, and technical design documents.
• Design integrations using REST APIs, webhooks, middleware, event‑driven processes, batch files, and messaging platforms.
• Define authentication, payloads, field mappings, error handling, retry rules, logging, monitoring, and security requirements.
• Design contact‑center and conversational AI solutions involving voicebots, chatbots, IVR, agent assist, intent routing, escalation, and human‑agent transfer.
• Define how customer details, selected options, verification results, intents, and conversation summaries are passed between systems and agents.
• Support data migration, cleansing, normalization, transformation, reconciliation, and validation activities.
• Participate in client discovery, technical workshops, presales activities, effort estimation, and solution presentations.
• Guide developers, integration engineers, AI engineers, testers, and implementation teams throughout the project lifecycle.
• Troubleshoot issues involving APIs, integrations, data, voice channels, AI platforms, networks, and application configurations.
• Support testing, production readiness, deployment, cutover, rollback, hypercare, and operational handover.
• Maintain technical assumptions, risks, dependencies, design decisions, and architecture documentation.

Skills

REST APIs

OAuth 2.0

Cloud platforms

Data mapping

Security

Architecture docs

API testing

Client collaboration

Education

Bachelor's degree in CS/IT/CE

Tools

N/A

Job description

Concentrix Catalyst is seeking a hands‑on Mid‑Level Technical Architect to design, document, and guide implementations of enterprise solutions across contact‑center platforms, conversational AI, voicebots, chatbots, and data migration.

The role bridges business stakeholders, clients, developers, infrastructure, security, vendors, and project delivery teams, requiring strong architecture fundamentals and practical capability in integrations, data transformation, and governance.