Voice Architect

Trinity Workforce Solutions, Inc.; Taguig; On-site; PHP 3,512,880 - 4,683,840; Full time

Job summary

A technology solutions provider in Metro Manila is seeking an expert in Google Contact Center AI and Dialogflow to lead AI solution implementations. The ideal candidate should possess strong problem-solving skills and have experience in large-scale enterprise environments. Responsibilities include architecting AI solutions and improving customer experience through automation. Excellent communication skills are crucial for conveying technical concepts effectively.

Qualifications

• Strong expertise in Google Contact Center AI (CCAI) and Dialogflow ES/CX.
• Experience in building conversational AI solutions and Smart IVR systems.
• Excellent communication skills to convey technical concepts.

Responsibilities

• Lead automation and transformation initiatives for customer experience.
• Architect, design, and implement AI solutions.

Skills

Expertise in Google Contact Center AI

Experience with Dialogflow ES/CX

Building conversational AI solutions

Familiarity with cloud-based voice integrations

Job description

• Strong expertise in Google Contact Center AI (CCAI) and Dialogflow ES/CX (architecting, designing, implementing).
• Experience building conversational AI solutions, virtual agents, or Smart IVR systems.
• Familiarity with cloud-based voice/telephony integrations and conversational design techniques.
• Solid understanding of API integrations, cloud platforms, and enterprise architecture principles.
• Strong analytical, architectural design, and problem-solving skills.
• Excellent communication with ability to translate complex technical concepts into stakeholder-friendly language.
• Ability to lead enterprise-level automation and customer experience transformation initiatives.
• Experience working in large-scale retail, technology, or customer-facing enterprise settings.