Solutions Architect: Genesys Cloud CX & AI Integrations

Capgemini Philippines Corp.; Eastern Manila District; Vor Ort; PHP 1.500.000 - 2.500.000; Vollzeit

Zusammenfassung

Capgemini Philippines Corp. is seeking an experienced Solution Architect to provide end-to-end architecture leadership for a contact center transformation using Genesys Cloud CX, Kore.ai, CRM and enterprise integrations.

You will translate requirements into secure, scalable designs and collaborate with client teams, Genesys, Kore.ai and delivery partners. The role requires 12+ years in enterprise/contact-center technology and strong cloud/security expertise, with a proven ability to guide

Qualifikationen

• Over 12 years in enterprise/contact-center technology.
• Strong architecture experience with Genesys Cloud CX and multi-vendor programs.
• Experience translating business requirements into architecture decisions.
• Proven ability to define integration boundaries and maintain ADRs.
• Experience leading architecture reviews and obtaining design approvals.

Aufgaben

• Own the overall solution architecture across Genesys Cloud CX, Kore.ai, CRM and enterprise integrations.
• Translate functional and non-functional requirements into architecture decisions.
• Define clear integration boundaries across Genesys, Kore.ai, CRM and client systems.
• Produce and maintain architecture diagrams, interface designs, integration catalogs and architecture decision records.
• Lead architecture reviews and secure required design approvals.

Kenntnisse

Genesys Cloud CX

Contact center architecture

Enterprise integrations

Kore.ai

Cloud security

Jobbeschreibung

Capgemini Philippines Corp. is seeking an experienced Solution Architect to provide end-to-end architecture leadership for a contact center transformation using Genesys Cloud CX, Kore.ai, CRM and enterprise integrations.

You will translate requirements into secure, scalable designs and collaborate with client teams, Genesys, Kore.ai and delivery partners. The role requires 12+ years in enterprise/contact-center technology and strong cloud/security expertise, with a proven ability to guide