Technical Admin Staff

Praxismed Technologies Inc; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Praxismed Technologies Inc. in Makati is seeking a capable Technical Admin Staff to provide administrative and operational support to the Technical Services Department.

You will manage the ticketing system, track service requests, and coordinate engineer assignments to ensure timely service delivery. The role requires a Bachelor's degree and at least 1 year in an administrative, executive assistant, or technical support coordination role.

Qualifications

• Bachelor's degree required or equivalent
• 1 year of admin/EA/coord experience; fresh grads with internship welcome
• Experience with ServiceNow or other ticketing systems preferred
• Proficient in MS Office
• Strong organizational and scheduling skills
• Attention to detail and documentation accuracy
• Excellent communication and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Manage and monitor the Technical Services ticketing system.
• Track and follow up on pending concerns and service requests.
• Coordinate field service schedules, engineer assignments, bookings, and resource deployment.
• Monitor ticket status, service updates, and deadlines to ensure timely completion.
• Maintain, organize, and safeguard service reports, technical records, and installation documents.
• Monitor test tools, demo units, rental requests, and preventive maintenance schedules.
• Assign TSEs to rental requests and technical service activities as needed.
• Maintain accurate operational records, reports, and databases.
• Support the resolution of administrative and operational concerns within the department.
• Monitoring of software licensing for all machines
• Sending of quotations for parts and labor
• Ensure compliance with company procedures and documentation standards.

Skills

Ticketing systems

Microsoft Office

Coordination skills

Communication skills

Time management

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office Suite

Job description

Job Summary

The Technical Admin Staff provides administrative and operational support to the Technical Services Department by managing the ticketing system, monitoring service requests, coordinating engineer assignments and field activities, maintaining technical records and documentation, and ensuring the timely resolution of service-related concerns.

Key Responsibilities

• Manage and monitor the Technical Services ticketing system.
• Track and follow up on pending concerns and service requests assigned to Technical Service Engineers (TSEs).
• Coordinate field service schedules, engineer assignments, bookings, and resource deployment.
• Monitor ticket status, service updates, and deadlines to ensure timely completion.
• Maintain, organize, and safeguard service reports, technical records, and installation documents.
• Monitor test tools, demo units, rental requests, and preventive maintenance schedules.
• Assign TSEs to rental requests and technical service activities as needed.
• Maintain accurate operational records, reports, and databases.
• Support the resolution of administrative and operational concerns within the department.
• Monitoring of software licensing for all machines
• Sending of quotations for parts and labor
• Ensure compliance with company procedures and documentation standards.

Qualifications

• Bachelor's degree in any field.
• At least 1 year of experience in an administrative, executive assistant, or technical support coordination role. (Fresh graduates with relevant internship experience are welcome to apply.)
• Experience using ServiceNow or other ticketing/service management systems is preferred.
• Proficient in Microsoft Office applications (Excel, Word, Outlook, and PowerPoint).
• Strong organizational and scheduling skills.
• Strong organizational, scheduling, and coordination skills.
• Excellent attention to detail and documentation accuracy.
• Strong communication, problem-solving, and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.