Tech Support Specialist - Helpdesk & IT

Qualfon; Cebu City; On-site; PHP 210,000 - 320,000; Full time

Job summary

Qualfon is seeking an IT Helpdesk/Technical Support role to serve as the single point of contact for on-site and remote users, delivering first-line support for PCs, printers, and networking. You will triage incidents, maintain SLA adherence, and translate technical terms for end-users while upholding customer service standards.

Ideal candidates have an IT degree and strong problem-solving, documentation, and communication skills to collaborate with IT, Facilities, and other teams in a

Qualifications

• Graduate of Information Technology or related course.
• Strong communication and customer service skills.
• Ability to translate technical jargon to end users.

Responsibilities

• Serve as the single point of contact for both on-site and remote users regarding problems and inquiries.
• Act as the first line of defense for all technical incidents and service requests.
• Ensure compliance with IT, Facilities, and Helpdesk policies and procedures.
• Provide first-level support across departments for quick issue resolution.
• Translate technical jargon into clear language for end-users.
• Maintain solid customer service standards and interpersonal communication.

Skills

Customer service

First-line support

Troubleshooting

Communication skills

Technical problem solving

PC hardware basics

Networking basics

Education

Bachelors in Information Technology

Tools

SolarWinds Orion

Job description

Qualfon is seeking an IT Helpdesk/Technical Support role to serve as the single point of contact for on-site and remote users, delivering first-line support for PCs, printers, and networking. You will triage incidents, maintain SLA adherence, and translate technical terms for end-users while upholding customer service standards.

Ideal candidates have an IT degree and strong problem-solving, documentation, and communication skills to collaborate with IT, Facilities, and other teams in a