Tech Support Specialist: Customer Care & Troubleshooting

iQor (Philippines), Inc.; Laguna; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

HMO benefits (you) with up to 5 depend

Paid time off (up to 30 days)

Job summary

iQor Philippines is hiring a Customer Service Representative – Technical Support to assist customers with resolving technical issues and delivering excellent service in a fast-paced environment. You will troubleshoot devices, guide customers through steps, and document interactions using company systems.

The role emphasizes strong English communication, problem-solving, and the ability to learn and grow within a supportive call center culture.

Qualifications

• High school diploma or equivalent.
• At least 6 months of BPO, customer service, call center, or technical support experience preferred.
• Strong English communication skills.
• Experience troubleshooting technical issues is an advantage.
• Comfortable using computers, multiple applications, and online tools.
• Strong problem-solving, analytical, and customer service skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.

Responsibilities

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

English communication

Technical troubleshooting

Customer service

Troubleshooting

Problem-solving

Computer skills

Fast-paced environment

Education

High school diploma

Job description

iQor Philippines is hiring a Customer Service Representative – Technical Support to assist customers with resolving technical issues and delivering excellent service in a fast-paced environment. You will troubleshoot devices, guide customers through steps, and document interactions using company systems.

The role emphasizes strong English communication, problem-solving, and the ability to learn and grow within a supportive call center culture.