Tech Support & Customer Success Advocate

Synlink Recruitment Outsourcing Co.; Baco; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Incentives

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a motivated customer service associate for an on-site role in Bacolod.

No prior experience required; high school diploma accepted; full-time position. You will assist existing customers with account concerns, answer service inquiries, and promote products and services. You will build rapport, troubleshoot basic issues, and strive for high customer satisfaction and retention.

Qualifications

• Assist existing customers with account concerns and service inquiries.
• Build rapport and identify customer needs.
• Retain customers by offering suitable solutions, promotions, and service upgrades.

Responsibilities

• Assist existing customers with account concerns and service inquiries.
• Build rapport and identify customer needs.
• Retain customers by offering suitable solutions, promotions, and service upgrades.
• Handle billing, account management, and retention-related concerns.
• Meet sales and customer service performance goals.
• Provide technical assistance and troubleshooting support to customers.
• Diagnose and resolve basic to intermediate technical issues.
• Recommend relevant products, services, or upgrades based on customer needs.
• Educate customers on product features and usage.
• Deliver technical support while promoting products and services to customers.
• Troubleshoot technical concerns and provide effective solutions.
• Identify sales opportunities and recommend suitable upgrades or add-on services.
• Maintain high-quality customer interactions and customer satisfaction.
• Contribute to the success of a pioneering account by achieving sales and service targets.

Skills

Customer service

Communication

Problem solving

Education

High school diploma (Senior High School)

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a motivated customer service associate for an on-site role in Bacolod.

No prior experience required; high school diploma accepted; full-time position. You will assist existing customers with account concerns, answer service inquiries, and promote products and services. You will build rapport, troubleshoot basic issues, and strive for high customer satisfaction and retention.