Tech Support Advisor Hiring! Up to 33K Monthly | CEBU

TDCX, Inc.; Cebu City; On-site; PHP 335,134 - 401,425; Full time

Benefits offered by this job

Performance-based incentives

Health Insurance

Paid Time-Off credits

Job summary

A leading tech support company is looking for a Tech Support Advisor to provide exceptional customer service and troubleshooting support. The ideal candidate will have at least 1 year of BPO experience, solid technical skills, and strong communication abilities in English. This full-time role is based in Cebu and offers a salary up to 33,000 PHP monthly along with performance incentives and comprehensive benefits including health insurance and paid time off.

Qualifications

• 1 year of BPO experience handling a voice campaign.
• 6 months of basic troubleshooting experience.
• Good understanding of consumer electronic products.

Responsibilities

• Provide post-sales customer service and troubleshooting support.
• Educate customers on support options and steps to resolve issues.
• Deliver timely and accurate information to customers.

Skills

BPO experience

Technical and diagnostic skills

Verbal and written communication skills in English

Education

High School Graduate

Job description

Tech Support Advisor Hiring! Up to 33K Monthly | CEBU

TDCX

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Read More

What’s on offer for you?

• Up to 33K monthly* salary package
• Up to ₱4,000 in eGCs for application milestones*
• 30% Monthly Performance Incentives upon regularization*
• HMO & Life Insurance
• Up to 25 Paid Time-Off credits
• Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
• Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
• And so much more to explore!

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.

Milestone promo is for select classes only. Terms and Conditions apply.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Communicate positively with team members, customers, and other partners

Who are we looking for?

• High School Graduate
• Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
• Good understanding of consumer electronic products
• Solid technical and diagnostic skills with tested problem-solving skills
• Strong verbal and written communication skills in English
• Amenable to work rotating shifts
• This is for an onsite work arrangement. However, minimum work-at-home requirements apply, including a quiet, secure workspace & a minimum of 30 MBPS+ internet from a major national ISP.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.