Tech Services Analyst-T2

Zoho; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

RRD in Manila, Philippines is seeking a Senior EUC Security Engineer to lead endpoint compliance and risk remediation across Windows, macOS, and mobile devices. You will partner with IT Operations, Governance, Service Desk, and Audit teams to strengthen security, enforce policies, and support audits.

You bring 4+ years in EUC security, hands-on experience with vulnerability management, patching, licensing compliance, and enterprise tools, and you will mentor teammates while maintaining strict

Qualifications

• 4+ years in EUC security or similar role.
• Strong knowledge of Windows/macOS, networks and security compliance.
• End-to-End ownership of compliance tickets and escalations.
• Experience with audits (internal, external) and evidence collection.
• Analytical and problem-solving skills to resolve complex issues.

Responsibilities

• Ensure endpoint devices comply with security standards and policies.
• Collaborate with Infrastructure, IT Governance, IT Operations, Service Desk and Audit teams.
• Provide senior-level support for Endpoint Compliance, Patch Management, Vulnerability Management & Remediation, and Security Controls.
• Assist audits and prepare necessary documents/artifacts.
• Identify and resolve security and compliance issues across devices and software.
• Maintain SLAs and mentor team members on technical issues.
• Represent and communicate audit findings to stakeholders.

Skills

EUC security

Windows admin

macOS admin

Vulnerability management

Audit & compliance

Problem-solving

Tools

ServiceNow

BMC Remedy

Active Directory

Microsoft 365

Google Workspace

Dameware

LogMeIn

Job description

Manila, Philippines | Posted on 08/06/2026

• Business Unit/Division Information Technology - MNL
• Job Location Manila
• Job Type Full time
• Date Opened 08/06/2026
• ORS ID 27914_TEC
• Salary As per industry standards
• Min Experience (Years) 4
• Max Experience (Years) 6
• City Manila
• State/Province Manila
• Country Philippines

About Us

RRDisaleadingglobalproviderofmultichannelbusinesscommunications services and marketing solutions. With more than 30,000 clients and 33,000employees across 28 countries, RRD offers the industry’s most comprehensive offering of solutions designed to help companies—from MainStreettoWallStreet—optimizecustomerengagementandstreamline business operations across the complete customer journey. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around theworld to create, manage, deliver, and optimize their marketing and business communications strategies.

Job Description

The End User Computing (EUC) Audit & Compliance is responsible for ensuring all endpoint devices (Windows, macOS,mobile devices) comply with organizational security standards, regulatory requirements, and internal IT policies.

The team works closely with Infrastructure, IT Governance, IT Operations, Service Desk, and Audit teams to improve the organization's security posture and reduce compliance risks.

Responsible for providing senior-level support to ensure the overall Endpoint Compliance Management , Patch Management Compliance, Vulnerability Management&Remediation, Endpoint Security Controls, Software License Compliance, Audit Management, and technical service and support.

Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks, and security compliance.

Assist IT functions, acting as the local “hands and eyes” in resolving IT technical issues, Compliance related issues, Vulnerability Management & Remediation, Security & Baseline Coverage, Software Compliance and Support for the Audits (Internal, External & Customer) and prepare the necessary documents/artifacts .

Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve highly advanced complex issues in support of business processing requirements.

Must have large enterprise, client-facing experience with Excellent Troubleshooting skills & implementation.

Requirements

Proven experience (4+ years) as a Senior EUC security Engineer or similar role.

Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks, and security compliance.

End-to-End Ownership & Escalation with respect to Compliance tickets and escalations with expert judgment

Solid experiences in Windows 11 & macOS administration, Security & Baseline Coverage, Endpoint Compliance Management, Vulnerability Management, Patch Management Compliance, Endpoint Security Controls, Software License Compliance, Audit Management, Risk & Compliance Reporting, Data Protection Compliance, Device Lifecycle Compliance and Active Directory & Identity Compliance.

Strong analytical and problem-solving skills, with the capability to identify and resolve Vulnerability and Compliance related issues.

Close findings from security audits and vulnerability assessments and implement necessary security measures to protect against unauthorized access and cyber threats.

Representing the Audit and Compliance discussion, Internal Audits, providing required evidence, PreAudit checks, plan and mitigate Audit observations.

Other Responsibilities

• Troubleshoot and resolve Technology related issues - Desktop, laptop, printers etc.
• Familiar with hardware / software components and terminology
• Knowledge in Remote troubleshooting tools such as Dameware, LogMeIn.
• Provide technical support to internal clients as per issues logged by the Service Desk/business team
• Diagnose and resolve problems related to operating systems, hardware, software and accessories.
• Maintain SLAs in resolving technical issues and ensure customer satisfaction
• Proficient in using ITSM tools like ServiceNow, BMC Remedy, etc.,

Exposure to handling incidents and/or service requests related to Google Workspace, Office 365 and Adobe Cloud Products will be an added advantage

Hands on experience in handling requirements/Issues from OS Deployment, Antivirus, Patch Management, Encryption, VDI, Citrix

Able to effectively prioritize tasks in a high-pressure environment.

Assist IT functions, acting as the local “hands and eyes” in resolving IT technical issues. Troubleshoot PC hardware and software issues.

Experience working in a collaborative environment.

Mentor team members on technical issues.

Strong interpersonal, written, and oral communication skills.