Tech Screening Agent

TransPerfect; Makati; Remote; PHP 240,000 - 360,000; Full time

Job summary

TransPerfect is seeking an entry-level technical screening assistant to support interview processes and confirm candidate technical readiness. You will guide candidates through basic tasks, verify access to required tools, and log outcomes with accuracy.

This role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment, with remote work supported by virtual collaboration tools.

Qualifications

• Entry-level role – prior tech support experience preferred.
• Minimum 1 year of call center or customer service experience required.
• Clear and professional communication in English (spoken and written).

Responsibilities

• Conduct guided technical screenings for candidates as part of interview process and verify system requirements.
• Provide real-time guidance and assist candidates with tasks like opening attachments, downloading files, and installing software.
• Log screening outcomes accurately and escalate issues to appropriate teams.
• Collaborate with recruiting and onboarding teams to support interpreter readiness.
• Handle inbound customer service or support calls as needed and assist Testing Team admin with maintenance tasks.

Tools

Zoom

MS Teams

VPNs

CRM

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

2.0 DESCRIPTION

Conduct guided technical screenings for candidates as part of their interview process. Confirm candidates meet basic system requirements, including internet speed, headset functionality, and computer compatibility. Validate access to required tools and platforms (e.g., Zoom, email, CRM). Support candidates in performing simple computer tasks like opening attachments, downloading files, and installing software. Provide real-time guidance and maintain a supportive, professional demeanor. Accurately log all screening outcomes and elevate any issues to the appropriate teams. Collaborate with recruiting and onboarding teams to support interpreter readiness. Take inbound customer service or support calls as needed. Support Testing Team admin, to include maintaining assessment bank, data entry for daily testing activities, and other tasks as needed.

3.0 REQUIRED SKILLS

Entry-level role – prior tech support experience preferred. Minimum 1 year of call center or customer service experience required. Strong attention to detail and ability to follow structured processes. Ability to multitask and stay organized in a fast-paced environment. Basic knowledge of using laptops/desktops, Wi‑Fi connectivity, and simple troubleshooting. Clear and professional communication skills in English (both spoken and written). Comfortable assisting individuals with varying levels of technical understanding.

4.0 DESIRED SKILLS AND EXPERIENCE

Familiarity with tools like Zoom, MS Teams, VPNs, or CRM platforms. Experience working in a virtual or remote environment.

TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

For more information, please visit our website at www.transperfect.com.

To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values