Tech-Savvy Sales Technician

IWAREHOUSE CORPORATION; Dumaguete; On-site; PHP 180,000 - 240,000; Full time

Job summary

IWAREHOUSE CORPORATION in the Philippines is seeking a Sales Technician to provide technical support to customers while promoting and selling laptops, computers, mobile devices, and related products. The role requires strong technical knowledge, excellent customer service, and the ability to recommend the right solutions based on customer needs.

Key duties include assisting customers in product selection, demonstrating features, performing basic troubleshooting and configuration, and achieving

Qualifications

• Graduate in IT, Computer Engineering, Electronics, or related field; vocational with relevant experience allowed.
• Knowledgeable in computer hardware, software, mobile devices, and troubleshooting.
• Good communication, customer service and selling skills.
• Able to explain technical information clearly.
• Willing to work on weekends, holidays, and assigned schedules.
• Experience in computer repair, technical support, or retail sales preferred.

Responsibilities

• Assist customers in selecting laptops, computers, mobile devices, and accessories.
• Demonstrate product features and provide technical explanations.
• Perform basic troubleshooting, installation, software setup, and device configuration.
• Conduct product diagnostics and recommend appropriate solutions.
• Process sales transactions and ensure accurate product documentation.
• Promote warranties, accessories, and other value-added products and services.
• Coordinate repairs, warranty concerns, and RMA requests when necessary.
• Maintain product displays and ensure cleanliness and organization of the work area.
• Achieve individual sales targets and contribute to branch sales goals.
• Keep up to date with new products, technologies, and company promotions.

Skills

Product knowledge

Customer service

Technical explanation

Upselling

Education

Bachelor's degree in IT/CS/Engineering

Tools

Troubleshooting

Diagnostics

Job description

IWAREHOUSE CORPORATION in the Philippines is seeking a Sales Technician to provide technical support to customers while promoting and selling laptops, computers, mobile devices, and related products. The role requires strong technical knowledge, excellent customer service, and the ability to recommend the right solutions based on customer needs.

Key duties include assisting customers in product selection, demonstrating features, performing basic troubleshooting and configuration, and achieving