Tech-Savvy Retail Associate

Wipro Philippines Inc.; Cebu City; On-site; PHP 167,000 - 212,000; Full time

Job summary

Wipro Limited in Cebu is seeking a capable Retail Associate to engage customers, quote prices, and process orders while promoting products and services. You will adhere to scripts, explain promotions, and document sales information; you will also help with up-selling and basic troubleshooting.

This role requires strong customer service skills and a willingness to learn about computers, with the ability to handle objections and communicate clearly.

Qualifications

• Customer service experience with helpdesk basics.
• Ability to assist customers and relay information clearly.
• Basic product and service knowledge to support upsell opportunities.

Responsibilities

• Communicate with potential customers by phone to solicit orders and quote prices to persuade customers to buy Client products or services.
• Explain services and promotions to customers adhering to script, Client and government regulations.
• Up-sell and cross-sell products or services to customers where appropriate.
• Complete appropriate paperwork and record necessary customer sales information at time of sale.
• Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected numbers or lack of interest.
• Participate in projects, duties, and other tasks assigned by management.
• Make recommendations to implement improved processes.
• Demonstrate skills in customer service and basic troubleshooting.

Job description

Wipro Limited in Cebu is seeking a capable Retail Associate to engage customers, quote prices, and process orders while promoting products and services. You will adhere to scripts, explain promotions, and document sales information; you will also help with up-selling and basic troubleshooting.

This role requires strong customer service skills and a willingness to learn about computers, with the ability to handle objections and communicate clearly.