Customer Care Pro: Tech-Support & Solutions

Percepta; Cainta; On-site; PHP 201,000 - 357,000; Full time

Job summary

Percepta is seeking a Customer Support Representative to provide timely, professional service to US retail customers and dealers under supervision of the Team Leader. The role emphasizes resolving inquiries via telephone and using available resources to meet service levels.

Candidates should have at least 6 months in customer service, comfort with technology and CRM systems, and strong communication skills.

Qualifications

• 6 months Customer Service experience required.
• Experience supporting customers through phone and chat preferred.
• Experience or interest in working with technology is preferred.
• Experience with customer contact systems.

Responsibilities

• Promptly processes and answers/resolves customer inquiries, concerns or technical questions with priority, speed and accuracy.
• Communicate professional verbal and written responses and educate customers on products and services.
• Act as a liaison between customers and dealerships, following up and staying organized.
• Log all customer contacts into FMC360 for accurate history and follow-ups.

Skills

Adaptability

Communication

Typing while speaking

Problem solving

Customer service

Active listening

Education

High school diploma

Tools

CRM software

FMC360

EyeQ

Job description

Percepta is seeking a Customer Support Representative to provide timely, professional service to US retail customers and dealers under supervision of the Team Leader. The role emphasizes resolving inquiries via telephone and using available resources to meet service levels.

Candidates should have at least 6 months in customer service, comfort with technology and CRM systems, and strong communication skills.