Tech'l Product Enablement- Service Operationalization Lead

Globe Telecom; Taguig; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

Globe Telecom in Taguig is seeking a Service Operationalization Lead responsible for managing the delivery of core telco services. The role involves collaboration with cross-functional teams to implement new services and oversee operational support processes.

The ideal candidate will have experience crafting process maps and provide guidance on service architecture compliance and standards. Join us in fostering a diverse workforce that ensures equal opportunity for all candidates.

Qualifications

• Experience in managing service capability delivery
• Strong collaborative skills with technical and legal teams
• Ability to craft and ratify process maps and PPMs

Responsibilities

• Manage service capability delivery for core telco services.
• Collaborate with SMEs to support service architecture design.
• Create reports and dashboards for management updates.

Job description

Job Description

Service Operationalization Lead is responsible for managing the service capability delivery – implementation and roll‑out of new or enhanced core telco services and associated operational support processes. He/she also supports the B2B Business Group in operationalizing new or enhanced services on Globe network platforms including enterprise data, broadband, and wireless.

They also respond to service architecture design requests by collaborating with domain SMEs in NTG, ISG, ISDP, Legal, Billing and vendor partners.

The Scope of Service Operationalization Lead Includes The Following

• Bridging technical domains to create end-to-end support structure
• Crafting process maps that link business and technical scope
• Ratifying technical PPMs
• Enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly
• Technical presales
• Service design and engineering
• Service provisioning
• Service fulfillment
• Aftersales support
• Service assurance
• Creating reports and project dashboards to update Management (Business and Technical) on progress and support needs
• Officializing new/enhanced service through pilot deployment
• Providing high-level design and costing for service architecture requirements of B2B
• Acting as SME on service design across different platforms, providing guidance on the right service flow that complies with established architecture and security standards

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.