Tech'l Product Enablement- Service Operationalization Lead

Globe Telecom; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Service Operationalization Lead to manage the delivery of core telco services and operational support processes across Globe's network platforms for B2B customers. The role coordinates across domain SMEs and vendor partners to ensure end-to-end service readiness and seamless enablement of new or enhanced services.

The ideal candidate bridges technical and business perspectives, drafts process maps, approves technical PPMs, and guides technical

Responsibilities

• bridging the different technical domains to create end-to-end support structure
• crafting process maps that links business and technical scope
• ratifying technical PPMs
• enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly:
• Technical Presales
• Service Design and Engineering
• Service Provisioning
• Service Fulfillment
• Aftersales Support
• Service Assurance
• creating reports and project dashboards to update Management (Business and Technical) on the progress and support needed to deliver the services
• officializing the new/enhanced service through pilot deployment
• provide high level design and costing for service architecture requirements of B2B
• act as SME on service design involving different platforms - providing guidance on the right service flow that is compliant to established architecture and security standards

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Service Operationalization Lead is responsible in managing the service capability delivery - implementation and roll out of new or enhanced core telco services and associated operational support processes; supporting B2B Business Group to operationalize the new or enhanced services on different Globe network platforms: enterprise data, broadband, wireless.

He/she also fulfills requests for service architecture design through collaboration with different domain SMEs in NTG, ISG, ISDP, Legal, Billing and with vendor partners.

The Scope Of Service Operationalization Lead Includes The Following

• bridging the different technical domains to create end-to-end support structure
• crafting process maps that links business and technical scope
• ratifying technical PPMs
• enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly:

• Technical Presales
• Service Design and Engineering
• Service Provisioning
• Service Fulfillment
• Aftersales Support
• Service Assurance

• creating reports and project dashboards to update Management (Business and Technical) on the progress and support needed to deliver the services
• officializing the new/enhanced service through pilot deployment
• provide high level design and costing for service architecture requirements of B2B
• act as SME on service design involving different platforms - providing guidance on the right service flow that is compliant to established architecture and security standards

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.