Service Solutions Engineer

Globe Telecom; Taguig; On-site; PHP 600,000 - 840,000; Full time

Job summary

Globe Telecom is seeking a Solution Engineer to conduct serviceability assessment, design, and release of the Circuit Engineering Work Plan (CEWP). This role collaborates with sales, product management, engineering and support to ensure successful solution delivery and a deep understanding of Globe's products and their capabilities.

You will provide expert technical guidance and support to the sales team, address technical challenges during the sales process and initial implementation, and

Job description

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Solution Engineer is responsible for the serviceability assessment, design, and releasing the Circuit Engineering Work Plan or CEWP. This role works closely with internal teams, including sales, product management, engineering, and support, to ensure successful solution delivery. It also has a strong understanding of the company's products and services, their capabilities, limitations, and how they can be applied to solve specific client needs.

• Conduct serviceability assessment, designing, and technical solutioning.
• Create a low-level design/diagram and release of Circuit Engineering Work Plan
• Understanding the company's products and services, their capabilities, limitations, and how they can be applied to solve specific client problems.
• Provides expert technical guidance and support to the sales team
• Working closely with internal teams, including sales, product management, engineering, and support, to ensure successful solution delivery.
• Assisting with technical challenges and providing solutions during the sales process and sometimes during initial implementation.
• Effectively communicating the proposed solutions to both technical and non-technical audiences through presentations

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.