Tech Help Desk Specialist - WiFi, Routers & Hardware

Magellan Solutions; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Magellan Solutions in Metro Manila is seeking a Help Desk - Technical Support Representative to troubleshoot connectivity issues, assist with platform usage, and perform hardware checks.

The role requires at least 2 years in hardware/software tech, a technical or engineering background, experience with routers and access points, and willingness to work onsite in a high-volume environment.

Qualifications

• Technical or Engineering background required.
• Minimum of 2 years hardware or software technical experience.
• Experience with routers and access points preferred.

Responsibilities

• Provide full technical support for connectivity issues (Wi-Fi, Bluetooth, cables).
• Troubleshoot platform usage, perform password resets, and hardware checks.
• Handle multi-channel support (calls, chats, emails) and outbound follow-ups.

Skills

Technical background

Tools

Routers

Access Points

Job description

Magellan Solutions in Metro Manila is seeking a Help Desk - Technical Support Representative to troubleshoot connectivity issues, assist with platform usage, and perform hardware checks.

The role requires at least 2 years in hardware/software tech, a technical or engineering background, experience with routers and access points, and willingness to work onsite in a high-volume environment.