Tech Experience Lead: IT Service & Asset Lifecycle

Booth; Pasig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Booth is seeking a Tech Experience Manager in the Philippines to lead the Tech Experience team and ensure seamless end-user IT services. The role collaborates with IT leadership on client-driven tech requirements and with Security on infrastructure and compliance matters affecting the user experience.

Responsibilities include team leadership, service desk management, asset lifecycle oversight, and proactive, scalable IT solutions across the organization.

Qualifications

• At least 4 years in IT service management or a similar role.
• Experience leading a technical support or service desk team.
• Strong asset lifecycle and basic network/endpoint knowledge.
• Ability to balance strategic KPIs with hands-on support.
• BS degree in Engineering, CS, or IT.

Responsibilities

• Lead and develop the Tech Experience team to scale and meet standards.
• Oversee IT service delivery, ticketing, and incident resolution.
• Manage hardware inventory and asset lifecycle from procure to redeploy.
• Partner with Security and Infrastructure on compliance issues.
• Communicate with stakeholders and drive continuous improvement.

Skills

Leadership

IT service management

End-user support

Asset lifecycle

Stakeholder communication

Education

BS degree in Engineering (Computer/Telecommunication)

Tools

Google Workspace

Zoho

Fortinet

pfSense

Job description

Booth is seeking a Tech Experience Manager in the Philippines to lead the Tech Experience team and ensure seamless end-user IT services. The role collaborates with IT leadership on client-driven tech requirements and with Security on infrastructure and compliance matters affecting the user experience.

Responsibilities include team leadership, service desk management, asset lifecycle oversight, and proactive, scalable IT solutions across the organization.