Human Resources Employee Relations Specialist (Dayshift - Onsite) [I11]

VAP

Cebu City

On-site

PHP 300,000 - 460,000

Full time

14 days+

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Benefits offered by this job

HMO w/ Dental Coverage + Dependents

2-week paid Holiday Break

Fixed weekends off (Sat & Sun)

Day shift schedule

Job summary

VAP is seeking an HR Employee Relations Specialist to manage and resolve employee relations matters throughout the lifecycle. You will handle workplace concerns, investigations, and disciplinary cases while guiding employees and leaders to maintain a fair, respectful, and accountable workplace.

Ideal candidates have at least 2 years in Employee Relations, preferably in a high-volume or BPO environment, and a BA/BS in a related field. Cebu site (IT Park, Cebu City) familiarity is a plus.

Qualifications

Minimum of 2 years of experience in Employee Relations or a similar HR role.
Experience in BPO/KPO/Virtual Assistant or high-volume environments preferred.
Bachelor's degree in HR, Psychology, Business Admin, Management or related field preferred.
Hands-on handling of complaints, grievances, attendance, discipline, and workplace issues.
Experience conducting or supporting investigations with reports.

Responsibilities

Manage employee relations cases across the employee lifecycle.
Handle complaints, grievances, attendance and conduct issues, workplace conflicts, and disciplinary matters.
Conduct and support workplace investigations, gathering information and evaluating evidence.
Prepare investigation reports, findings, and ER-related documentation.
Guide employees and leaders on ER policies and appropriate actions.
Ensure processes are fair, confidential, and aligned with policies.
Apply Philippine labour laws, DOLE regulations, and employment standards.

Skills

Employee Relations

HR Policies

Conflict Resolution

Investigation Skills

English Communication

Disciplinary Procedures

Labor Law Philippines

Education

Bachelor's degree in HR/Business/related field

Job description

Ready to make an impact in Employee Relations?

Want to build your ER expertise in a fast-paced environment?

Confident handling sensitive cases with fairness and professionalism?

Make an impact. Build your ER career.

About the Role

We're looking for an experienced HR Employee Relations Specialist to manage and resolve employee relations matters throughout the employee lifecycle. You'll handle workplace concerns, grievances, investigations, disciplinary cases, and employment-related issues while providing guidance to employees and leaders and helping maintain a fair, respectful, and accountable workplace.

Ideal Candidate (Must Have Requirements)

Minimum of 2 years of experience in Employee Relations, Human Resources, or a similar role
Experience within a BPO, KPO, Virtual Assistant, Shared Services, or high-volume employment environment is preferred
Bachelor's degree in Human Resources, Psychology, Business Administration, Management, or a related field is preferred
Hands-on experience handling employee complaints, grievances, attendance and conduct concerns, workplace conflicts, performance matters, and disciplinary cases
Experience conducting or supporting workplace investigations, including gathering information, evaluating evidence, documenting findings, and preparing reports
Working knowledge of Philippine labour laws, DOLE regulations, and employment standards
Familiarity with disciplinary procedures and due process, including Notices to Explain (NTEs), administrative hearing documentation, and Notices of Decision
Excellent written and verbal English communication skills
Strong interpersonal and conflict resolution skills
Strong analytical and problem-solving skills with sound judgement
High level of integrity, confidentiality, discretion, and professionalism
Excellent organisational and case management skills with the ability to manage multiple cases and deadlines
Amenable to work at our Cebu site: IT Park, Cebu City.

Tasks and Responsibilities

Manage employee relations cases throughout the employee lifecycle
Handle employee complaints, grievances, attendance concerns, conduct issues, workplace conflicts, and disciplinary matters
Conduct and support workplace investigations by gathering and evaluating relevant information
Prepare investigation reports, findings, recommendations, and ER-related documentation
Guide employees and leaders on ER policies, procedures, and appropriate courses of action
Prepare Notices to Explain, administrative hearing documentation, Notices of Decision, and other disciplinary correspondence
Ensure employee relations processes are handled fairly, consistently, confidentially, and in accordance with company policies
Apply Philippine labour laws, DOLE regulations, and employment standards when handling employee relations matters
Identify potential employee relations risks and recommend appropriate actions
Maintain accurate and confidential case records and documentation
Monitor case progress, follow-ups, deadlines, and required actions
Partner with leaders and internal stakeholders to resolve workplace concerns effectively
Support the implementation and improvement of ER policies, processes, and practices
Promote a respectful, accountable, and positive workplace culture

Industry-leading benefits

HMO w/ Dental Coverage + Dependents
2-week paid Holiday Break. Enjoy the season without worrying about your work.
Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

Strong and Stable Internet Connection for uninterrupted video interviews
Laptop or PC with Webcam for online assessments and interviews

About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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