Team Manager - Tech Sales - Shaw | Pooling

Sutherland; Mandaluyong; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Sutherland is seeking a Team Manager - Tech Sales to lead daily sales operations and drive results in a dynamic AI-driven environment.

You will coach and develop a high-performing team, monitor metrics, and design innovative sales strategies aligned with company goals, while ensuring exceptional customer service and outcomes.

The role emphasizes leadership, strategic planning, and data-driven decision-making in a fast-paced tech sales setting.

Qualifications

• Bachelor’s degree in business or related field (MBA is a plus).
• 3–5+ years of proven success in a similar role within a relevant industry.
• 2+ years of team management with focus on performance, goal-setting, and accountability.
• Mentoring and developing teams, providing constructive feedback, and fostering continuous improvement.
• Excellent communication skills, with focus on listening, clarity, and collaboration.
• Proficiency in using data-driven insights, CRM tools, and problem-solving to make informed decisions.
• Experience in strategic planning, aligning team efforts with broader business objectives for long-term success.
• Track record of handling challenges with resilience and adaptability.
• Strong commitment to customer satisfaction and relationship-building.
• Sales background is highly recommended.
• Background with Website and Marketing.

Responsibilities

• Lead with impact: drive daily sales operations by setting clear goals, tracking team performance, and achieving results.
• Coach and develop: empower team members through training, mentoring, and skill development.
• Monitor performance: use key metrics to ensure the team meets objectives, address challenges, and promote accountability.
• Shape sales strategy: design and implement innovative sales strategies aligned with our company’s vision and goals.
• Inspire excellence: foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
• Focus on customers: ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
• Drive results: provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.

Skills

Team management

Mentoring

Excellent communication

Data-driven insights

CRM tools

Strategic planning

Problem-solving

Resilience & adaptability

Customer satisfaction

Sales background

Website & Marketing

Education

Bachelor's degree

MBA (plus)

Tools

CRM tools

Job description

Team Manager - Tech Sales - Shaw | Pooling

Full-time

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Managers in this role get to:

• Lead with Impact: Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results.
• Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
• Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
• Shape Sales Strategy: Design and implement innovative sales strategies aligned with our company’s vision and goals.
• Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
• Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
• Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.

Our most successful candidates will have:

• A Bachelor’s degree in business or a related field (an MBA is a plus).
• 3-5+ years of proven success in a similar role within a relevant industry.
• 2+ years of team management experience, with a focus on driving performance, goal-setting, and accountability.
• A talent for mentoring and developing teams, providing constructive feedback, and fostering continuous improvement.
• Excellent communication skills, with a focus on listening, clarity, and collaboration.
• Proficiency in using data-driven insights, CRM tools, and problem-solving to make informed decisions.
• Experience in strategic planning, aligning team efforts with broader business objectives for long-term success.
• A track record of handling challenges with resilience and adaptability.
• A strong commitment to customer satisfaction and relationship-building.
• Sales Background is highly recommended.
• Background with Website and Marketing

Internal Qualifications:

• Must have FY26PDP score of Exceeds Expectations (4) or Outstanding (5)
• Tenure of at least 18 months
• No Active DA
• Experience in Tech Sales is preferred