Team Manager - Insurance Operations

Gss-Ph Consulting Solution Inc; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Gss-Ph Consulting Solution Inc. in Metro Manila, Taguig is seeking a Team Manager – Insurance Operations to lead a team handling insurance/risk processes.

You will oversee day-to-day operations, drive SLA/KPI delivery, ensure quality and compliance, and act as escalation point for stakeholders and clients. The role requires strong people management experience and willingness to work onsite for training and shifting schedules.

Qualifications

• Proven experience in people management
• Background in Insurance, Risk Management, or Financial Services
• Strong communication and stakeholder management skills
• Willing to work onsite for training and shifting schedules

Responsibilities

• Manage and coach a team of 7+ members
• Oversee day-to-day insurance operations
• Ensure SLA/KPI delivery, quality, and compliance
• Act as escalation point for stakeholders and clients
• Drive process improvements and team development

Skills

People management

Communication

Stakeholder management

Job description

We are currently supporting a client in hiring aTeam Manager – Insurance Operationsto lead a team handling insurance/risk processes.

This role requires strongpeople management experienceand the ability to drive team performance and stakeholder engagement.

Key Responsibilities:

• Manage and coach a team of 7+ members
• Oversee day-to-day insurance operations
• Ensure SLA/KPI delivery, quality, and compliance
• Act as escalation point for stakeholders and clients
• Drive process improvements and team development

Qualifications:

• Proven experience in people management
• Background in Insurance, Risk Management, or Financial Services
• Strong communication and stakeholder management skills
• Willing to work onsite for training and support shifting schedules