Team Leader (Insurance Account)

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 446,000 - 837,000; Full time

Job summary

AFNI Philippines, Inc. in Quezon City is seeking a Team Leader to manage a team of claims representatives, drive performance, coach staff, and ensure delivery of project goals while meeting client expectations and company standards.

The role demands strong leadership, excellent written and verbal communication, analytical thinking, and the ability to monitor SLAs, prepare reports, and collaborate with cross‑functional teams to resolve issues and improve processes.

Qualifications

• Education: at least 2 years of college.
• Experience: minimum 1 year in a supervisory or team lead role, preferably in Property & Casualty insurance.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication.
• Proficiency in MS Office and workflow management tools.
• Ability to manage time and prioritize tasks.

Responsibilities

• Supervise and guide a team of claims representatives to meet performance targets
• Monitor daily operations and ensure adherence to SLAs
• Conduct regular coaching, feedback sessions, and performance reviews
• Facilitate team meetings and resolve conflicts
• Collaborate with cross-functional teams to resolve issues and improve processes
• Prepare and present performance reports to management
• Drive team engagement and foster a positive work environment
• Ensure compliance with company policies and client requirements
• Ensure accurate documentation and reporting

Skills

Team Leadership

Interpersonal skills

Verbal and written communication

Analytical thinking

Time management

Education

At least 2 years college

Tools

MS Office

Workflow management tools

Job description

Position Purpose:

The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring compliance with client expectations and company standards.

Essential Functions and Responsibilities:

• Supervise and guide a team of claims representatives to meet performance targets

• Monitor daily operations and ensure adherence to SLAs

• Conduct regular coaching, feedback sessions, and performance reviews

• Facilitate team meetings and resolve conflicts

• Collaborate with cross-functional teams to resolve issues and improve processes

• Prepare and present performance reports to management

• Drive team engagement and foster a positive work environment

• Ensure compliance with company policies and client requirements

• Ensure accurate documentation and reporting

Minimum Job Requirements:

• Education: At least 2 years college

• Experience: Minimum 1 year in a supervisory or team lead role, preferably in Property & Casualty insurance

• Skills:

• a. Strong leadership and interpersonal skills
• b. Excellent verbal and written communication
• c. Analytical thinking and problem-solving
• d. Proficiency in MS Office and workflow management tools
• e. Ability to manage time and prioritize tasks effectively