Team Leader (Travel Agency)

Gladex Travel & Tours Corp.; Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Gladex Travel & Tours Corp. Cebu is seeking a Team Leader to oversee daily operations of the travel agency store in Cebu. You will lead the store team, drive sales, and ensure excellent customer service while upholding company standards.

The role requires strong leadership, KPI monitoring, and the ability to manage day-to-day store activities, coach staff, handle customer concerns, and meet monthly targets. Bachelor's degree in Business, Tourism, or Hospitality is preferred.

Qualifications

• 3+ years in tourism/travel, with supervisory or team leadership experience.
• Experience managing a travel agency or retail/store team.
• Experience in sales, customer service, KPI monitoring and team performance.

Responsibilities

• Supervise and guide the store team to meet company goals and targets.
• Assign daily tasks and monitor team productivity.
• Motivate and support team members to improve performance.
• Oversee daily operations of the Cebu store.
• Implement company policies, procedures, and standards.
• Monitor store activities and ensure smooth workflow.
• Track sales performance and store KPIs.
• Help the team achieve monthly sales and business targets.
• Handle customer concerns and escalations professionally.
• Coach and mentor team members.

Skills

Leadership

Customer service

Sales targets

KPI monitoring

Team management

Education

Bachelor's degree

Job description

About the role

The Team Leader is responsible for overseeing the daily operations and performance of the assigned travel agency store in Cebu. This role leads the store team, ensures smooth day-to-day operations, drives sales and customer service performance, and ensures compliance with company standards and procedures.

Key responsibilities

• Supervise and guide the store team in achieving company goals and targets.

• Assign daily tasks and monitor team productivity.

• Motivate and support team members to improve performance.

• Oversee the daily operations of the assigned Cebu store.

• Ensure proper implementation of company policies, procedures, and standards.

• Monitor store activities and ensure smooth workflow.

• Monitor sales performance and store KPIs.

• Help the team achieve monthly sales and business targets.

• Handle customer concerns and escalations professionally.

• Coach and mentor team members.

About you

• At least 3 years of experience in the tourism or travel industry, preferably with supervisory or team leadership experience.

• Experience managing a travel agency, retail store, or customer-facing team.

• Experience in sales, customer service, KPI monitoring, and team performance management.

• Strong leadership and people management skills.

• Good communication and customer service skills.

• Strong problem-solving and decision-making abilities.

• Goal-oriented and comfortable working with sales targets and KPIs.

• Able to work independently and manage day-to-day store operations.

• Bachelor's degree in Business Administration, Tourism, Hospitality Management, or a related field is preferred.