Chat Support Associate – Non-Voice – E-Commerce Platform – Silang, Cavite

Fusion CX; Silang; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Full HMO coverage

Performance-based incentives

Training and career development

Job summary

A fast-growing customer experience company is looking for Chat Support Associates at their Silang site in the Philippines. This role involves assisting customers via chat, providing professional and accurate responses to inquiries. Candidates must have completed Senior High School and possess strong written communication skills in English. The position requires willingness for full-time onsite work, including day and night shifts. Join a team that prioritizes growth, empathy, and excellence while enjoying competitive compensation and benefits.

Qualifications

• Must have completed Senior High School.
• With or without BPO or customer service experience.
• Willing to work full-time onsite at our Silang, Cavite office.

Responsibilities

• Respond to customer inquiries via chat with professionalism and accuracy.
• Assist users with platform navigation, order status, refund requests, and issue resolution.
• Maintain service quality by meeting response time, tone, and accuracy benchmarks.

Skills

Strong written communication skills in English

Education

Senior High School

Job description

Ready to build a meaningful career in one of the fastest-growing sectors in customer experience? Fusion CX is hiring Chat Support Associates for a leading global e-commerce client at our Silang site. This is your opportunity to break into the BPO industry and grow with a company that values service, development, and people. Whether you are looking for a call center job in Cavite, a customer service job in Silang, or your next big break into a career with purpose, apply now for the chat support role and be part of the Silang hiring wave that is reshaping digital commerce support.

Job Description

• Respond to customer inquiries via chat with professionalism and accuracy
• Assist users with platform navigation, order status, refund requests, and issue resolution
• Maintain service quality by meeting response time, tone, and accuracy benchmarks

Job Requirements

• Must have completed Senior High School
• With or without BPO or customer service experience
• Strong written communication skills in English
• Willing to work full-time onsite at our Silang, Cavite office
• Able to shift schedules, including day and night shifts
• Must possess government-issued IDs and valid documentation (TIN, SSS, PHIC, PAG-IBIG, etc.) and bring the following documents: NBI Clearance, Birth Certificate, TOR/Diploma.

Process Type: Non-Voice (Chat) Client Domain: Global E-Commerce Platform Work Mode: Onsite (Silang, Cavite) Shift Window: Day and Night shifts (rotational)

Why Join Fusion CX?

At Fusion CX Silang, you are not just applying for a Silang job; you are stepping into a culture where people matter as much as performance. Whether you are new to the industry or looking to grow further, we equip you with the tools, support, and environment to thrive in every shift.

• Work with a high-growth e-commerce client in a global support ecosystem
• Be part of a team that prioritizes empathy, inclusion, and excellence
• Access training, upskilling, and career development from Day One
• Receive a competitive salary, night differential, and performance-based incentives
• Enjoy full HMO coverage and all mandated government benefits
• Join a workplace that values your voice, vision, and growth

Seeking Silang hiring opportunities or a fresh start in customer service roles that recognize your potential? Start your journey with a call center job that puts you on the path to lasting impact. Join us as a chat support associate in Silang, Philippines. Apply now and experience the Fusion CX difference in Silang.