Senior Team Lead, Medical AR & Denial Management

Gear Inc; Muntinlupa; Vor Ort; PHP 893.000 - 1.339.000; Vollzeit

Zusammenfassung

Gear Inc in Metro Manila is seeking a Senior Team Lead, Medical AR & Denial Management to mentor team leads, manage escalations, and improve operational workflows based on data insights and volume trends. You will serve as a key link between operations, quality, training, and client-facing functions.

The role requires leadership, English fluency, and a strong background in healthcare AR or denial management.

Qualifikationen

• Bachelor's degree or equivalent work experience.
• Fluent in English (C1 level or above) with strong communication and leadership.
• Minimum 2 to 3 years in healthcare AR, revenue cycle, or medical billing with at least 1 year in a leadership role.
• Knowledge of billing practices, payer guidelines, denial management, and HIPAA.

Aufgaben

• Lead, coach, and mentor multiple Team Leads and AR specialists.
• Conduct regular performance reviews and one-on-one check-ins.
• Collaborate with QA/Training on process updates and regulatory changes.
• Monitor roster adherence, shrinkage, and floor coverage for staffing efficiency.
• Participate in calibration sessions to drive best practices.
• Use reports to analyze productivity, identify gaps, and implement improvements.
• Support rollout of new tools and training initiatives.
• Ensure KPIs like Call per hour, productive hours, and accuracy are met.
• Prepare performance and trend reports for clients and leadership.
• Be approachable and promote a culture of collaboration and continuous learning.

Kenntnisse

English fluency

Leadership

People coaching

Communication

Analytics

Process improvement

Ausbildung

Bachelor's degree or equivalent

Tools

Billing systems

Claim portals

Productivity monitoring tools

Jobbeschreibung

Senior Team Lead, Medical AR & Denial Management

Job Openings Senior Team Lead, Medical AR & Denial Management

About the job Senior Team Lead, Medical AR & Denial Management

The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.

RESPONSIBILITIES

• Lead, coach, and mentor multiple Team Leads and their AR specialists.
• Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
• Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.
• Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
• Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
• Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.
• Support the rollout of new tools, documentation practices, and training initiatives.
• Ensure that team KPIs such as Call per hour target, productive hours and accuracy.
• Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.
• Be approachable and available to team members, promoting open communication and support.
• Promote a culture of collaboration, accountability, and continuous learning.

JOB REQUIREMENTS

• Bachelors degree or equivalent work experience
• Fluent in English (C1 level or above), with strong communication and leadership skills.
• Minimum 2 to3 years of experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role.
• In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
• Strong analytical, decision-making, and problem-solving skills.
• Comfortable using billing systems, claim portals, and productivity monitoring tools.
• Ability to thrive in a fast-paced, client-driven environment.