Team Leader (Davao)

ibex; Davao del Sur; On-site; PHP 420,000 - 540,000; Full time

Job summary

ibex is seeking a Team Leader for Change to coach and develop management staff to fully adopt Leadership Academy tactics into daily operations, driving peak performance. The role involves guiding OM/SOM through changes, providing training, and maintaining high standards of execution.

The candidate should bring strong leadership, coaching, and communication skills, with experience as a supervisor/team manager and the ability to engage with clients and leadership levels in both remote and

Qualifications

• 1+ year experience in the related field.
• 3-4 years experience as a Supervisor/Team Manager.

Responsibilities

• Coach and develop management employees to adopt Leadership Academy tactics in daily operations.
• Suggest improvements to OM/SOM and support changes (new procedures, objectives, including training).
• Communicate with sales agents to receive comments and suggestions; interface with clients and leadership levels in remote or face-to-face sessions.
• Ensure effective leadership coverage and drive peak performance through consistent execution.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Team player

Job description

The Team Leader for Change is responsible in coaching and developing management employees in fully adopting and sustaining effective, consistent execution of the Leadership Academy tactics into their daily operational rhythm to drive peak performance.

DUTIES AND RESPONSIBILITIES:

• Coaching Styles
• Types of Leadership
• Suggesting improvements to OM/SOM
• Supporting the OM/SOM with the implementation of changes (new procedures, objectives, including training)
• Communicating with all sales agents in order to receive their comments/suggestions
• Confident interfacing with clients and all leadership levels either in remote monitoring sessions or face-to-face capacity

Knowledge

• Up to date management skills and understanding of employee motivation
• Understanding of key performance indicators including the working knowledge to drive appropriate behavior

Skills

• Good oral and verbal communication skills
• Good leadership, coaching and interpersonal skills
• Good analytical skills
• Team Player

Abilities

• Excellent ability to coach and performance manage agents
• Ability to show eagerness to take in calls and role model behaviors that their agents can follow
• Ability to respond positively to changing environment
• Ability to motivate and encourage agents
• Ability to maintain and practice high standards of customer service
• Ability to work independently and in a team
• Ability to work under pressure

Experience:

• At least 1 year experience in the related field
• At least 3-4 years experience as an Supervisor/Team Manager