Team Lead (Davao-Onsite)

OfficePartners, 360 Inc.; Davao City; On-site; PHP 420,000 - 800,000; Full time

Job summary

OfficePartners, 360 Inc. is seeking a Team Leader in the Philippines to supervise a group of call center associates and monitor attendance in line with company policy and legal requirements.

The role involves coaching team members, addressing performance issues with action plans, achieving KPIs and financial targets, and organizing regular team meetings and activities. Candidates should have at least 2 years of Team Leader experience and strong communication skills.

Qualifications

• 2+ years of experience as a Team Leader.
• Strong coaching and development skills for direct reports.
• Excellent written and verbal communication abilities.
• Ability to manage competing priorities and meet timelines.

Responsibilities

• Supervise a group of call center associates, including work and attendance monitoring per policy and law.
• Coach direct reports regularly to ensure performance metrics are met.
• Identify performance issues, create action plans, and implement corrective actions.
• Ensure service levels meet contractual KPIs and financial expectations.
• Communicate expectations and provide timely updates to the team.
• Lead Team Meetings for clear information sharing and input.
• Schedule and organize team activities.

Skills

Team Leadership

Coaching

Communication

Attendance Monitoring

Job description

About the role

A Team Leader role responsible for the day-to-day supervision of a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

Key responsibilities

• Supervise a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance-related issues, develop an action plan for improvement, and implement corrective action
• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Schedule and organize team activities

About you

• At least 2 years of experience as a Team Leader
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach, and provide direction to a team of employees