Team Lead (Davao-Onsite)

OP360 (OfficePartners360); Davao del Sur; On-site; PHP 335,000 - 469,000; Full time

Job summary

OP360 (OfficePartners360) seeks a Team Leader to supervise daily call center operations, overseeing work, attendance, and adherence to policies and legal requirements in a fast-paced environment.

You will coach team members, monitor performance against KPIs, and implement corrective actions when needed. The role requires strong communication, dedication to meeting timelines, and the ability to mentor and guide staff to achieve targets.

Qualifications

• At least one year of experience as a Team Leader.
• Demonstrated motivation and ability to develop and coach team members to meet performance expectations.
• Ability to work under pressure and complete assigned tasks.
• Strong written and verbal communication skills.
• Ability to lead a team in multitasking, prioritization, and meeting deadlines.
• Ability to mentor, coach, and guide a team of employees.

Responsibilities

• Supervise a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Coach direct reports on their performance regularly to ensure KPIs are achieved.
• Identify performance issues, develop and execute action plans for improvement.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Communicate expectations and provide timely updates to employees.
• Conduct team meetings to share information and gather input.
• Schedule and organize team activities.

Skills

Team leadership

Coaching

Communication

Multitasking

Time management

Mentoring

Job description

A Team Leader role responsible for the day-to-day supervision of a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

Key responsibilities

• Supervise a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance-related issues, develop an action plan for improvement, and implement corrective action
• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Schedule and organize team activities

About you

• At least one year of experience as a Team Leader
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead a team in multitasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach, and provide direction to a team of employees