Team Leader - Anonas: Lead, Coach & Elevate CX

TaskUs; Philippines; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits packages

Commitment to a People First culture

Job summary

TaskUs is looking for a Team Leader in Quezon, NCR, Philippines. The Team Leader will manage daily operations, ensure teammates meet performance metrics, and coach team members for continuous improvement. Ideal candidates should have at least two years of relevant experience in a customer support role, managing teams effectively.

Benefits include competitive salaries, comprehensive packages, and a commitment to a People First culture. Join us at TaskUs and experience our innovative work environment.

Qualifications

• At least two years of relevant Team Leader experience in an outsourcing or similar company.
• Managing a minimum of 10 teammates while working in a customer support role.
• Previous experience in phone, email, and live chat customer support.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure teammates meet their Service Level Agreements and Key Performance Indicators.
• Train and help develop your team through coaching sessions.

Skills

Excellent verbal and written communication skills

Technical know-how

Experience in customer support roles

Familiarity with e-Commerce and CRM tools

Flexibility to work on different shifts

Tools

ZenDesk

Job description

TaskUs is looking for a Team Leader in Quezon, NCR, Philippines. The Team Leader will manage daily operations, ensure teammates meet performance metrics, and coach team members for continuous improvement. Ideal candidates should have at least two years of relevant experience in a customer support role, managing teams effectively.

Benefits include competitive salaries, comprehensive packages, and a commitment to a People First culture. Join us at TaskUs and experience our innovative work environment.