Team Leader

Gratitude Philippines; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A financial services company in Quezon City is looking for a team leader to manage financial/banking accounts. This role requires a Bachelor's Degree and at least 2 years of experience in US/UK banking operations, preferably in a call center or shared services environment. Key responsibilities include monitoring KPIs, ensuring compliance, and coaching team members to achieve performance targets. The position demands excellent leadership skills in a dynamic banking environment.

Qualifications

• Minimum of 2 years' experience in US/UK banking operations.
• Experience in team handling in a call center or shared services environment.
• Sound knowledge of the banking domain and processes.

Responsibilities

• Manage and lead a team handling financial/banking accounts.
• Monitor KPIs, productivity, and quality metrics.
• Ensure compliance with banking laws, guidelines, and internal processes.

Skills

Team leadership

Data analysis

KPI monitoring

Customer service management

Education

Bachelor's Degree

Job description

On-site - Quezon 1-3 Yrs Exp Bachelor Full-time

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Job Description

Manage and lead a team handling financial/banking accounts.

• Monitor KPIs, productivity, and quality metrics.
• Analyze collections data and reports to drive performance.
• Ensure compliance with banking laws, guidelines, and internal processes.
• Handle escalations and maintain high customer service standards.
• Coach and mentor team members to achieve targets.

Requirements

• Bachelor's Degree.
• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment.
• Sound knowledge on the banking domain and understanding of processes and bucket flows.
• Good to have: Exposure to US or UK banking industry.
• Not a job hopper.
• Must not be a present or former employee of Wipro.