Team Lead, Quality Assurance

TTEC; Lipa; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

PTO

Wellness benefits

Healthcare benefits

Tuition reimbursement

Job summary

TTEC is seeking a first-line manager in the Philippines to lead and mentor a customer experience team from its Batangas area. You will guide associates to meet goals, answer questions, and handle escalations while ensuring quality on every call.

You will act as a supportive leader, motivating your team to resolve issues, improve performance, and advance their careers with a coaching-first approach.

Qualifications

• Associate degree or technical school; relevant work experience accepted.
• Demonstrated ability to coach and mentor teams.
• Strong customer-focused mindset with problem solving.
• Excellent time management and organizational skills.
• Proficient computer skills and common software familiarity.

Responsibilities

• Coach associates to meet goals and train on new information relating to services, products or processes.
• Manage multiple, complex tasks and projects while monitoring attendance of your team.
• Motivate and develop the team with integrity, feedback and recognition of good work.

Skills

Team leadership

Coaching

Customer focus

Communication

Time management

Organizational skills

Education

Associate degree or technical school

Job description

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

• Associate degree, technical school or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire associates
• Customer focused mindset
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way. #LI-Onsite

Notice to external Recruiters and Recruitment Agencies

TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.