Team Lead, Quality Assurance

Percepta LLC; Lipa; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Job summary

TTEC is seeking a Quality Assurance Team Lead to guide and develop a motivated QA team onsite in Lipa. You’ll mentor staff, answer escalations, and drive quality across customer interactions while aligning with client goals.

As a first-line manager, you’ll address issues, coordinate training, and ensure the team has the tools to perform at a high level. The role emphasizes leadership, integrity, and a customer-focused mindset.

Qualifications

• Associate degree, technical school or equivalent work experience.
• Continuously promote a performance-driven culture and always work towards reaching for amazing.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• Consistently mentor and inspire associates.
• Customer focused mindset.

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

Skills

Leadership

Communication

Mentoring

Time management

Education

Associate degree or technical school

Job description

Job Description - Team Lead, Quality Assurance (04FXH)

Team Lead, Quality Assurance

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Team Lead working onsite in TTEC Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You'll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

• Associate degree, technical school or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire associates
• Customer focused mindset

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different venture points and for you to bring value to the table in your own unique way.

#LI-Onsite

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vent view points and allows every individual to bring value to the table in their own unique way.