Team Lead PHRN – Night Shift Healthcare Ops (Hybrid)

TASQ Staffing Solutions; Taguig; On-site; Full time

Benefits offered by this job

HMO with up to 3 dependents covered

Retirement Benefit

Annual Appraisal

Performance Bonus

Job summary

A staffing solutions company in Taguig seeks a qualified nursing professional to manage a voice team. Applicants must hold a nursing degree and an active PHRN license, with at least 2 years of experience in a clinical setting. The role offers a hybrid work arrangement post-training and requires monitoring of key performance metrics.

Qualifications

• Nursing Degree required.
• Must have an active PHRN license.
• Experience handling a team for a minimum of 2 years in medical/clinical account.

Responsibilities

• Manage a team in a voice role.
• Monitor metrics like CSAT, NPS, AHT, and FCR.

Job description

Team Lead PHRN (McKinley West Taguig) | Hybrid

About the job Team Lead PHRN (McKinley West Taguig) | Hybrid

Work Setup: Amenable to work onsite during training (2-3 months), Hybrid work arrangement after training

Location: McKinley West, Taguig

Shift: Night Shift

Nature of Work: Voice

Duties and Responsibilities

• Lead and mentor a team of PHRNs handling claims, eligibility, and healthcare inquiries.
• Monitor key performance metrics (CSAT, NPS, AHT, FCR, Quality).
• Conduct coaching sessions and performance evaluations.
• Ensure compliance with SLAs, quality standards, and HIPAA policies.
• Manage escalations and provide clinical support as needed.
• Coordinate with Quality, Training, and Operations for process improvements.
• Prepare performance reports and drive team engagement and productivity.

Requirements:

• Nursing Degree
• Should have an active PHRN license
• Must have experience handling a team for a minimum of 2 years in medical/clinical account (Global Support)
• Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT , Quality, Adherence, Shrinkage/Attendance.