PHRN Team Lead (Hybrid Setup, Weekends Off)

TASQ Staffing Solutions; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing firm is seeking a PHRN Team Lead in Taguig to manage a team in a hybrid work setup. Applicants should have a Nursing Degree and an active PHRN license, alongside at least 2 years of leadership experience in Global Voice Support, preferably in a healthcare claims environment. The role involves monitoring key metrics such as CSAT and NPS, ensuring quality service delivery within the team.

Qualifications

• Nursing Degree required.
• Active PHRN license is essential.
• At least 2 years of leadership experience in Global Voice Support.

Responsibilities

• Manage and lead a team in a hybrid work setup.
• Monitor and handle key performance metrics.

Skills

Active PHRN license

Leadership experience

Experience with metrics/KPIs

Education

Nursing Degree

Job description

About the job PHRN Team Lead (Hybrid Setup, Weekends Off)

Work Setup:Amenable to work onsite during training (2-3 months), Hybrid work arrangement after training

Location:McKinley West, Taguig

Shift:Night Shift

Nature of Work: Voice

Requirements:

• Nursing Degree
• Should have an active PHRN license
• At least2 years or leadership experience(Global Voice Support), preferably in a healthcare claims account
• Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT, FCR