PHRN Team Lead (Taguig) | Hybrid

TASQ Staffing Solutions; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO with up to 3 dependents covered

Retirement Benefit

Annual Appraisal

Performance Bonus

Job summary

A staffing solutions company is seeking a PHRN Team Lead for their hybrid setup in Taguig. The ideal candidate must have a Nursing Degree, an active PHRN license, and a minimum of 2 years of experience managing a healthcare team. Responsibilities include ensuring quality in voice services and monitoring relevant metrics. Benefits include HMO coverage, retirement benefits, annual appraisals, and performance bonuses.

Qualifications

• Nursing Degree with an active PHRN license is required.
• Experience in managing a team in medical/clinical accounts for at least 2 years is necessary.
• Familiarity with metrics like CSAT, NPS, AHT, and FCR is preferred.
• Experience monitoring metrics (CSAT, NPS, AHT, FCR) preferred.

Skills

Team leadership

Metrics tracking

Education

Nursing Degree

Job description

About the job: PHRN Team Lead (McKinley West Taguig) | Hybrid

Work Setup: Amenable to working on-site during training (2-3 months), Hybrid work arrangement after training (3x a week on-site, 2x a week WFH)

Location: McKinley West, Taguig

Shift: Night Shift

Schedule: Weekends Off

Nature of Work: Voice

Requirements:

• Nursing Degree
• Should have an active PHRN license
• Must have experience handling a team for a minimum of 2 years in medical/clinical account (Global Support)
• Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT, FCR

Benefits:

• HMO with up to 3 dependents covered
• Retirement Benefit
• Annual Appraisal
• Performance Bonus