Team Lead Fraud Investigations

Tata Consultancy Services Limited; Taguig; On-site; PHP 1,300,000 - 1,900,000; Full time

Job summary

Tata Consultancy Services Limited in Metro Manila seeks a Team Lead – Fraud Investigations to guide a team of analysts handling suspicious transactions and AML/KYC cases across BFSI processes. You will ensure high-quality investigations, SLA adherence, and strong client reporting.

The role focuses on risk, compliance, process improvements, and stakeholder management, with opportunities to drive automation and knowledge sharing across fraud operations.

Qualifications

• Graduate or postgraduate in Finance, Commerce, Business Administration or related field.

Responsibilities

• Lead, mentor and manage a team of fraud investigators (8–20 members).
• Review and approve fraud investigations across card/AT0/ID theft/AML/KYC·related cases.
• Ensure investigations are accurate, documented, and within SLA/TAT.
• Identify suspicious patterns and escalate high-risk cases appropriately.
• Provide regular reporting on trends, case volumes and KPIs to clients.
• Drive process improvements and automation opportunities in fraud operations.

Skills

Team management

Fraud investigations

Risk & compliance

Stakeholder management

Process improvement

Reporting & analytics

Education

Graduate/Postgraduate in Finance, Commerce, Business Administration

Job description

Job Description: Team Lead – Fraud Investigations (BFSI)

Role Summary

The Team Lead – Fraud Investigations will be responsible for managing a team of fraud analysts/investigators handling suspicious transactions, fraud alerts, and financial crime cases across banking processes. The role involves ensuring high-quality investigations, meeting service level agreements (SLAs), driving process improvements, and maintaining compliance with regulatory and client requirements.

Key Responsibilities

1. Team Management

• Lead, mentor, and manage a team of fraud investigators (8–20 members typically).
• Allocate workload, monitor productivity, and ensure SLA adherence.
• Conduct regular performance reviews, coaching, and feedback sessions.
• Drive employee engagement, training, and skill development.

2. Fraud Investigation Oversight, Basic to advance understanding of UMR/SMR (Unusual Matter Reports/Suspicious Matter Reports)

Review and approve fraud investigations related to:

• Card fraud (credit/debit)/CNP fraud (Card not present)
• Account takeover (ATO)/Identity Theft (IDT)
• Transaction monitoring alerts
• AML/KYC-related suspicious activities

Ensure investigations are completed with accuracy, proper documentation, and within TAT.

Handle complex or escalated fraud cases.

3. Risk & Compliance Management

• Ensure processes comply with regulatory requirements (AML, KYC, FATF guidelines, etc.).
• Maintain readiness and support internal/external s.
• Identify suspicious patterns and escalated high‑risk cases appropriately.

4. Stakeholder & Client Management

• Act as the primary point of contact for client stakeholders.
• Provide regular reporting on fraud trends, case volumes, and KPIs.
• Lead governance calls, performance reviews, and escalation handling.

5. Process Improvement & Quality

• Monitor quality metrics and implement corrective actions.
• Drive process improvements, automation opportunities, and efficiency gains.
• Ensure adherence to SOPs and update documentation as required.

6. Reporting & Analytics

• Track and report key metrics: productivity, accuracy, fraud trends, SLA adherence.
• Perform root cause analysis for fraud incidents and process gaps.
• Use data to recommend preventive controls.

Required Skills & Qualifications

Education

Graduate/Postgraduate in Finance, Commerce, Business Administration, or related field.