Team Lead (Collections)

Wipro Philippines Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Wipro Philippines Inc. is seeking a Team Lead (Collections) in Quezon City, Manila. The role focuses on ensuring process adherence per client contract and leading a team in mortgage originations collections.

You will brief the team, present performance metrics, and coordinate with the client on updates and changes. Ideal candidates have 1–3 years of mortgage collections experience, strong adherence to processes, and the ability to drive improvements through RCA and automation opportunities.

Qualifications

• Mortgage originations experience is required.
• 1–3 years in collections or mortgage operations.
• Strong process adherence and client interaction skills.

Responsibilities

• Ensure process is executed as per the client contract.
• Conduct pre-shift briefings and post-shift debriefs to focus on quality and contract adherence.
• Prepare and share weekly/monthly performance data with the client.
• Interact with the client and communicate updates and changes to the team.
• Review performance metrics and conduct RCA to improve quality parameters.
• Prepare presentations on performance data for management and client review.
• Collaborate with internal stakeholders to resolve issues and ensure flawless delivery.
• Participate in forecasting with the WFM team to determine required agents.
• Organize team engagement activities and identify automation opportunities; provide data to automation team.

Skills

Mortgage Originations

Job description

Job Title:Team Lead (Collections)

City:Quezon City

State/Province:Manila

Posting Start Date:9/15/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do

• Ensure process is executed as per the client contract
  • Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes
  • Prepare notes from the huddle meetings and share it with the team
  • Prepare and share the performance data of the team with the client at the end of the shift
  • Interact with the client and prepare note to share updates and changes with the team
  • Review the performance on the key process metrices and conduct RCA to improve quality parameters
  • Prepare presentation on weekly and monthly performance data for the manager to be shared with the client
  • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
  • Be part of the discussion between manager and WFM team on forecast and number of agents required
  • Organize fun hours on Friday for the team to promote team engagement
  • Identify opportunities for automation within the account and share it with the manager
  • Provide details and data to the automation team to support the automation initiative

Mandatory Skills: Mortgage(Originations). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.