Team Lead

Talkpush; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Cognizant Philippines is seeking a Team Leader to oversee daily operations and guide a team toward meeting project goals. The role emphasizes clear communication, coaching, and adapting workflows to evolving client requirements.

Ideal candidates will have leadership experience in BPO or IT, strong organizational skills, and the ability to mentor team members while collaborating with clients and management.

Qualifications

• Bachelor's degree in a related field preferred.
• Proven leadership experience in BPO or IT environments.

Responsibilities

• Oversee daily operations and performance of a team, aligning with project goals.
• Track individual and team performance metrics and provide feedback.

Skills

Leadership

Team management

Performance monitoring

Coaching & mentoring

Client interaction

Communication

Education

Bachelor's degree

Job description

A Team Leader at Cognizant Philippines plays a crucial role in managing and guiding a team to ensure efficient operations and the achievement of project goals. While specific responsibilities can vary depending on the project or department, typical duties include:

Team Management: Overseeing daily operations and performance of a team, often comprising call center agents or IT professionals. This involves organizing regular team meetings to keep members informed about business updates and addressing any workflow changes.

Performance Monitoring: Tracking individual and team performance metrics to ensure targets are met. Providing constructive feedback and implementing performance improvement plans when necessary.

Coaching and Mentoring: Providing guidance and support to team members, fostering professional development, and addressing any challenges they may face in their roles.

Workflow Adaptation: Demonstrating the ability to adapt quickly to changes in workflow and ensuring the team is aligned with new processes or client requirements.

Client Interaction: Serving as a point of contact between the team and clients or upper management, ensuring clear communication and understanding of project objectives.

Qualifications:

Experience: Proven experience in a leadership role within a BPO or IT environment is often required.

Skills: Strong organizational, communication, and interpersonal skills. Proficiency in relevant software and tools pertinent to the specific project or department.

Education: A bachelor's degree in a related field is typically preferred.