Operations Team Lead: Lead, Mentor & Optimize Support

Cognizant; Quezon City; On-site; PHP 893,000 - 1,116,000; Full time

Job summary

Cognizant is seeking a Team Leader to supervise and motivate a team handling customer service and technical support for financial platforms. The role emphasizes proactive operations, daily oversight, and collaborative problem solving to drive results.

The ideal candidate will have a combination of leadership experience, a Bachelor's degree (MBA preferred), and relevant certifications. The position is on-site at our Pasig center with expected shift coverage including weekends when required.

Qualifications

• Bachelor's degree or higher; MBA preferred.
• 2+ years leading teams and managing workflows.
• Experience in leading teams delivering customer service and technical troubleshooting for financial platforms.

Responsibilities

• Oversee daily team operations and guidance.
• Document and report team performance weekly and monthly.
• Lead business reviews with stakeholders and clients.
• Audit and test transactions; track issues and bugs.
• Apply latest guidelines and best practices.
• Coach and mentor new joiners with underperformance.

Skills

Team leadership

Performance management

Mentoring

Data analysis

Customer service

Policy inputs

Education

Bachelor's degree

MBA (preferred)

PMP certification

2 years college

Job description

Cognizant is seeking a Team Leader to supervise and motivate a team handling customer service and technical support for financial platforms. The role emphasizes proactive operations, daily oversight, and collaborative problem solving to drive results.

The ideal candidate will have a combination of leadership experience, a Bachelor's degree (MBA preferred), and relevant certifications. The position is on-site at our Pasig center with expected shift coverage including weekends when required.