Tax Resolution Specialist IV

Dayforce; Philippines; Remote; PHP 420,000 - 640,000; Full time

Job summary

Dayforce is seeking a Tax Research and Resolution Specialist IV to handle resolution of jurisdiction correspondences from federal, state, and local agencies. The role includes preparing tax filings and managing records, with remote work options across the Philippines.

The candidate should have 1–3 years of tax/payroll/accounting experience, strong communication skills, and excellent attention to detail. You will support filing activities, respond to inquiries, and maintain up-to-date knowledge

Qualifications

• Associate’s degree or equivalent with 1–3 years of tax/payroll/accounting experience.
• Excellent written and verbal communication skills.
• Ability to follow procedures and regulations.
• Strong organizational and follow-up skills with urgency.
• Teamwork and ability to work independently; able to meet turnaround times.

Responsibilities

• Resolve and process tax jurisdiction correspondences and amendments from federal, state, and local agencies.
• Analyze and research issues causing out-of-compliance notices and respond to resolve discrepancies.
• Prepare and file original or amended federal, state, and local tax returns.
• Handle inquiries from tax authorities with high level of customer service.
• Maintain contact with taxing agencies to obtain information for tax filings.

Skills

Good communication

Detail oriented

Organizational skills

Teamwork

Time management

Education

Associate’s degree or equivalent

Job description

Location

:Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in Philippines

About the opportunity

The Tax Research and Resolution Specialist IV is responsible for the resolution of jurisdiction correspondences from Federal, State and Local agencies. This includes but is not limited to the preparation of tax filing such as original and/ or amended returns within designated deadlines on behalf of our client base. In addition, the Tax Resolution Specialist performs records management tasks including prepping, imaging/ scanning and indexing of documents as needed.

What you’ll get to do

• Resolve and process tax jurisdiction correspondences/ amendment forms ranging from an easy to moderate level.
• Analyze and research issues that caused a tax agency to issue an out of compliance notification to customers. Review and investigate inquiries from tax authority agencies and respond promptly to resolve any discrepancies.
• Prepare and file original and/ or amended for federal, states, and local tax returns.
• Resolve client inquiries accurately and expediently with a high level of customer service.
• Maintain contact and interact with any taxing agencies and authorities to obtain and analyze information necessary to complete tax filings.
• Communicate with internal and external customers via phone, email, and fax to obtain information or required approvals for issues regarding tax jurisdiction or amendment correspondences.
• Knowledge of agency requirements and forms. Maintain up-to-date knowledge of tax issues for Federal, states, and local taxing agencies and authorities.
• Read and comprehend information in electronic (computer) or paper form (written/ printed).
• On an as-needed basis, assist with tax filing processing and may participate in cross training.

Skills and experience we value

• Associate’s degree or equivalent 1 - 3 years of related tax / payroll / accounting experience; or an equivalent combination of education and experience.
• Good communication and interpersonal for both verbal and written skills are required and used extensively.
• Ability to apply knowledge learned in training from various forms (classroom training, on-line training, meetings, discussions, etc.)
• Detail oriented with the ability to accurately follow process, procedures and regulations in the workplace.
• Strong organizational and follow up skills with a sense of urgency.
• Strong teamwork skills, with the ability to work on one’s own.
• Individual will be expected to consistently meet or exceed production guidelines and established turnaround times

What would make you really stand out

• American Payroll Association Certification – FPC Knowledge of federal, state and local tax laws is preferred.